# Aircall vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in **ease of use** , with many users highlighting its intuitive interface and quick navigation. One user mentioned the ability to assign calls or SMS to team members easily, which enhances collaboration.
- **Users say** that Nextiva stands out for its **customer support** , with feedback praising the responsiveness and helpfulness of their service team. This has been a significant factor for users who value reliable assistance when issues arise.
- **According to verified reviews** , Aircall's **setup process** is notably quick and straightforward, with users appreciating the seamless integration with popular CRMs like HubSpot and Salesforce. This rapid onboarding is a key advantage for teams looking to get started without delays.
- **Reviewers mention** that Nextiva offers a robust **texting feature** that users find efficient and time-saving. The ability to communicate quickly through text has been highlighted as a major benefit, especially for those who are often on the go.
- **G2 reviewers indicate** that while Aircall has a strong performance in **call management** , Nextiva's overall functionality in VoIP services is rated higher, particularly in areas like **call quality** and **conference calls** , making it a solid choice for larger teams.
- **Users report** that Aircall's **SMS capabilities** are a significant plus, with one user noting the ease of navigating between calls and texts. However, some users feel that Nextiva's **faxing capabilities** provide a more secure option for businesses that require such features.



| | Aircall | Nextiva | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,579 | 3,547 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Aircall | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1267 reviews) | 9.0 (2823 reviews) | 
  | **Ease of Use** | 9.2 (1282 reviews) | 8.7 (2869 reviews) | 
  | **Ease of Setup** | 8.9 (756 reviews) | 8.4 (2155 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.6 (1174 reviews) | 9.0 (2807 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1221 reviews) | 8.3 (2702 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Nextiva | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 6 |
| **Nextiva** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Call Recording** | 10.0 (6 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.7 (5 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Nextiva | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 770 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Voice** | 9.3 (629 reviews) ✓ Verified | 9.4 (194 reviews) | 
| **Social** | Feature Not Available | 7.9 (176 reviews) | 
| **Web Chat** | Feature Not Available | 7.7 (174 reviews) | 
| **Mobile SMS** | 8.1 (373 reviews) | 8.2 (178 reviews) | 
| **Email** | 7.9 (444 reviews) ✓ Verified | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Aircall | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | 8.7 (173 reviews) | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Speech Analytics** | Feature Not Available | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | 8.2 (169 reviews) | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | 8.5 (169 reviews) | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | 8.7 (116 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 8.4 (96 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | 8.2 (94 reviews) | 9.2 (11 reviews) | 

#### Administrative

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | 8.3 (167 reviews) | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.8 (599 reviews) ✓ Verified | 8.9 (176 reviews) | 
| **Session Recording** | 9.1 (522 reviews) ✓ Verified | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | 8.1 (466 reviews) | 
| **Mobile Access** | 8.7 (214 reviews) | 8.6 (667 reviews) | 
| **Queue Management** | 8.8 (210 reviews) | 8.6 (585 reviews) | 
| **Call Routing** | 9.0 (217 reviews) | 8.9 (693 reviews) | 
| **Call Back** | 9.0 (222 reviews) | 8.8 (606 reviews) | 
| **IVR** | 8.8 (206 reviews) | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Aircall | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | 8.7 (607 reviews) | 
| **Performance Evaluation** | 8.9 (206 reviews) | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | 8.8 (8 reviews) | 
| **Cross-system Integration** | 8.7 (23 reviews) | 8.8 (8 reviews) | 
| **Natural Language Interaction** | 7.8 (20 reviews) | 8.8 (8 reviews) | 
| **Proactive Assistance** | 8.1 (21 reviews) | 8.8 (8 reviews) | 

#### Administrative

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | 8.7 (624 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | 9.1/10 | 42 |

#### Basic Communication - Cloud PBX

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.8 (30 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 382 |
| **Nextiva** | 8.2/10 | 1776 |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | 8.7 (63 reviews) | 
| **Call Management** | 8.8 (22 reviews) | 8.7 (88 reviews) | 
| **Network monitoring** | 8.6 (21 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.6 (22 reviews) | 8.1 (66 reviews) | 
| **Virtual PBX** | 7.8 (18 reviews) | 7.9 (53 reviews) | 
| **SIP trunking services** | 7.6 (18 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Phone Calls** | 8.9 (362 reviews) ✓ Verified | 9.2 (1686 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 8.3 (1055 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.7 (830 reviews) | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | 8.0 (903 reviews) | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | 8.1 (898 reviews) | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | Feature Not Available | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | 9.1 (1487 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 
| **Generate Location** | 8.7 (404 reviews) | Not enough data | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Personalization** | 8.9 (437 reviews) | Not enough data | 
| **Information Locater** | 8.7 (419 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Notes** | 8.6 (435 reviews) | Not enough data | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (365 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | 8.6/10 | 202 |

#### Agentic AI - UCaaS Platforms

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (158 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (184 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Aircall (5):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Nextiva (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Nextiva | 
|---|---|---|
| **Small-Business** | 54.6% | 77.3% | 
| **Mid-Market** | 41.6% | 21.5% | 
| **Enterprise** | 3.8% | 1.2% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Other:** 53.2%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.5%

---
## Alternatives

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- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4154 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

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## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-nextiva)