Compare Aircall and Nextiva 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $15.00 1 User Per Month
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansNextiva
Star Rating
(3,468)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in ease of use, with many users highlighting its intuitive interface and quick navigation. One user mentioned the ability to assign calls or SMS to team members easily, which enhances collaboration.
- Users say that Nextiva stands out for its customer support, with feedback praising the responsiveness and helpfulness of their service team. This has been a significant factor for users who value reliable assistance when issues arise.
- According to verified reviews, Aircall's setup process is notably quick and straightforward, with users appreciating the seamless integration with popular CRMs like HubSpot and Salesforce. This rapid onboarding is a key advantage for teams looking to get started without delays.
- Reviewers mention that Nextiva offers a robust texting feature that users find efficient and time-saving. The ability to communicate quickly through text has been highlighted as a major benefit, especially for those who are often on the go.
- G2 reviewers indicate that while Aircall has a strong performance in call management, Nextiva's overall functionality in VoIP services is rated higher, particularly in areas like call quality and conference calls, making it a solid choice for larger teams.
- Users report that Aircall's SMS capabilities are a significant plus, with one user noting the ease of navigating between calls and texts. However, some users feel that Nextiva's faxing capabilities provide a more secure option for businesses that require such features.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Aircall
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.8
1,242
9.0
2,781
Ease of Use
9.2
1,256
8.7
2,818
Ease of Setup
8.9
731
8.4
2,109
Ease of Admin
8.7
453
8.6
1,988
Quality of Support
8.6
1,152
9.0
2,767
Has the product been a good partner in doing business?
8.2
441
8.8
1,969
Product Direction (% positive)
8.9
1,202
8.3
2,665
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
611
|
Verified
9.4
197
Feature Not Available
8.0
179
Feature Not Available
7.7
177
8.1
370
8.2
181
7.9
441
|
Verified
8.2
171
Generative AI
7.8
237
7.6
84
Functions
8.8
570
|
Verified
8.7
176
8.7
554
|
Verified
8.7
176
8.8
537
|
Verified
8.9
177
Feature Not Available
8.1
174
8.8
475
|
Verified
8.2
172
8.9
495
|
Verified
8.5
179
8.8
517
|
Verified
8.5
172
8.8
479
|
Verified
8.4
168
Agentic AI - Contact Center
8.1
95
8.8
11
8.7
109
9.2
11
8.4
95
9.2
11
8.2
94
9.2
11
Administrative
8.8
571
|
Verified
8.3
170
8.9
566
|
Verified
9.1
178
8.8
594
|
Verified
9.0
178
9.1
516
|
Verified
8.4
168
Feature Not Available
8.3
163
Platform
8.3
189
8.1
469
8.7
212
8.6
669
8.8
209
8.6
587
9.0
216
8.9
695
9.0
221
8.8
609
8.8
206
8.3
505
8.9
205
8.6
606
Generative AI
7.5
116
7.7
295
Workforce Management
9.0
209
8.8
610
8.9
206
8.7
568
Call Center Infrastructure (CCI)
8.3
22
8.8
8
8.6
22
8.8
8
7.8
20
8.8
8
8.1
21
8.8
8
Administrative
9.1
222
8.7
597
9.0
220
8.7
627
Basic Communication - Cloud PBX
Not enough data
9.4
30
Not enough data
9.1
29
Not enough data
9.4
29
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.1
30
Not enough data
9.1
27
Platform Basics - VoIP Providers
8.5
20
8.6
60
9.0
21
8.7
66
8.5
20
8.2
59
8.4
20
8.0
61
7.8
18
8.0
55
7.6
18
7.8
55
Basic Communication
8.9
355
|
Verified
9.2
1651
|
Verified
Feature Not Available
7.9
904
|
Verified
Feature Not Available
8.3
1050
|
Verified
Feature Not Available
7.7
835
8.2
228
|
Verified
8.6
1163
|
Verified
8.7
257
9.1
1341
|
Verified
Agentic AI - VoIP Providers
9.0
8
7.7
41
8.8
8
7.8
41
9.0
8
7.7
41
8.8
8
7.7
42
Access
8.3
257
8.0
909
8.3
266
|
Verified
8.2
903
8.7
283
|
Verified
8.5
1039
|
Verified
Advanced Features
8.1
270
8.3
1176
|
Verified
Feature Not Available
8.6
1242
|
Verified
8.9
305
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Nextiva are categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Nextiva is categorized as UCaaS Platforms and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.2%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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