Compare Aircall and iPlum 
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (98.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$8.99
Aircall
Star Rating
(1,577)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansiPlum
Star Rating
(198)4.3 out of 5
Market Segments
Small-Business (98.4% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless integration with popular CRMs like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just one button, enhancing their daily workflow.
- Users say that iPlum provides a reliable solution for maintaining a separate business number, which is particularly beneficial for those looking to keep client communications distinct from personal calls. The call recording feature is highlighted as essential for compliance, making it a strong choice for professionals in regulated industries.
- Reviewers mention that Aircall's setup process is notably quick and straightforward, with many users noting how easy it is to get started. This rapid implementation is a significant advantage for teams needing to hit the ground running without extensive training.
- According to verified reviews, while iPlum offers a lower entry-level price, users have expressed that it may lack some advanced features found in Aircall, such as comprehensive call management tools and integrations, which can limit its effectiveness for larger teams or more complex operations.
- Users highlight that Aircall's support quality is generally higher, with a score reflecting its responsiveness and helpfulness. Many users have shared positive experiences with the support team, which can be crucial for businesses that rely heavily on their communication tools.
- Reviewers note that while iPlum has strong features for secure messaging and archiving, it may not match Aircall's overall performance in areas like call quality and network monitoring, which are critical for ensuring smooth communication in fast-paced environments.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Aircall
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
8.7
1,265
9.2
181
Ease of Use
9.2
1,280
8.6
183
Ease of Setup
8.9
754
7.9
174
Ease of Admin
8.7
453
8.6
46
Quality of Support
8.6
1,172
8.4
147
Has the product been a good partner in doing business?
8.2
441
8.2
47
Product Direction (% positive)
8.9
1,219
8.6
182
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
119
Not enough data
9.2
123
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.3
121
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Channels
9.3
627
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
373
Not enough data
7.9
444
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
573
|
Verified
Not enough data
8.7
556
|
Verified
Not enough data
8.8
540
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
497
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
96
Not enough data
8.7
115
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
567
|
Verified
Not enough data
8.8
598
|
Verified
Not enough data
9.1
521
|
Verified
Not enough data
Feature Not Available
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.7
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.3
23
Not enough data
9.4
22
Platform
8.3
189
Not enough data
8.7
214
Not enough data
8.8
210
Not enough data
9.0
217
Not enough data
9.0
222
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.6
117
Not enough data
Workforce Management
9.0
211
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.7
23
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
225
Not enough data
9.0
221
Not enough data
Platform Basics - VoIP Providers
8.5
20
7.4
65
8.8
22
8.0
68
8.6
21
7.5
63
8.5
21
6.8
64
7.8
18
6.5
62
7.6
18
6.5
62
Basic Communication
8.9
361
|
Verified
8.8
92
Feature Not Available
Feature Not Available
Feature Not Available
8.9
92
Feature Not Available
5.9
77
8.2
230
|
Verified
6.3
72
8.7
259
6.6
74
Agentic AI - VoIP Providers
9.0
8
6.3
50
8.9
9
6.5
50
9.1
9
6.4
51
8.9
9
6.4
49
Access
8.3
259
6.2
69
8.3
268
|
Verified
Feature Not Available
8.7
283
|
Verified
7.1
77
Advanced Features
8.1
272
5.7
70
Feature Not Available
6.4
78
8.8
308
|
Verified
8.4
85
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.8
9
7.8
47
7.6
9
Calling
9.3
453
7.5
26
8.7
404
Feature Not Available
9.2
446
8.6
27
9.2
455
Feature Not Available
8.5
50
8.3
11
Contacts
8.9
437
8.2
26
8.7
419
Feature Not Available
Feature Not Available
7.5
25
Insights
8.6
435
Feature Not Available
8.6
423
Feature Not Available
Feature Not Available
Feature Not Available
7.7
365
Feature Not Available
Feature Not Available
Feature Not Available
7.8
52
7.2
10
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and iPlum are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.4%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Mental Health Care
54.8%
Health, Wellness and Fitness
11.7%
Hospital & Health Care
10.6%
Individual & Family Services
3.7%
Consumer Services
2.1%
Other
17.0%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
iPlum has no discussions with answers
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