Compare Aircall and Invoca
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,578)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plans
Invoca
Star Rating
(967)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Invoca
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing deep call insights, which users find invaluable for understanding customer intent and optimizing marketing strategies. One user highlighted how the platform's insights directly inform their media strategies, showcasing its effectiveness in performance analysis.
- Users say that Aircall stands out for its exceptional ease of use and rapid setup. Reviewers appreciate the intuitive navigation and the ability to assign calls or SMS to team members seamlessly, making it a favorite for those who need quick and efficient communication tools.
- According to verified reviews, Invoca's quality of support is highly praised, with users noting the dedication of their support team. One reviewer specifically mentioned their positive experience with a dedicated team member, which enhances the overall user experience.
- Reviewers mention that Aircall's integration capabilities with popular CRM systems like HubSpot and Salesforce are a significant advantage, allowing for a streamlined workflow. Users appreciate how easy it is to save contact details and make calls with just a touch of a button.
- G2 reviewers highlight that while Invoca offers robust call recording features, Aircall takes the lead with a perfect score in this area. Users have noted the importance of high-quality call recordings for their operations, making this a critical factor for those prioritizing call management.
- Users report that while both platforms meet user requirements effectively, Aircall has a slight edge in ease of setup and administration. Reviewers have noted that Aircall's onboarding process is particularly smooth, which is a crucial factor for teams looking to implement new software quickly.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Invoca
No pricing availableFree Trial
Aircall
Free Trial is available
Invoca
Free Trial is available
Ratings
Meets Requirements
8.7
1,265
8.8
821
Ease of Use
9.2
1,280
8.4
821
Ease of Setup
8.9
754
8.0
556
Ease of Admin
8.7
453
8.3
537
Quality of Support
8.6
1,172
9.1
808
Has the product been a good partner in doing business?
8.2
441
9.2
541
Product Direction (% positive)
8.9
1,219
8.8
804
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
6
9.0
95
Not enough data
8.5
79
9.7
5
8.6
91
Not enough data
8.4
77
Artificial Intelligence - Conversation Intelligence
Not enough data
8.4
72
9.7
5
8.0
81
Not enough data
Not enough data
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.6
12
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Channels
9.3
627
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
373
Not enough data
7.9
444
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
573
|
Verified
Not enough data
8.7
556
|
Verified
Not enough data
8.8
540
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
497
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
96
Not enough data
8.7
115
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
567
|
Verified
Not enough data
8.8
598
|
Verified
Not enough data
9.1
521
|
Verified
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
Not enough data
9.0
34
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
26
Not enough data
9.2
27
Not enough data
9.2
36
Not enough data
9.0
38
Reporting
Not enough data
8.8
40
Not enough data
8.3
37
Not enough data
8.3
39
Platform
8.3
189
Not enough data
8.7
214
Not enough data
8.8
210
Not enough data
9.0
217
Not enough data
9.0
222
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.6
117
Not enough data
Workforce Management
9.0
211
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.7
23
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
225
Not enough data
9.0
221
Not enough data
Generative AI
Not enough data
8.5
8
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.6
21
Not enough data
8.5
21
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
361
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
230
|
Verified
Not enough data
8.7
259
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.9
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
Access
8.3
259
Not enough data
8.3
268
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
272
Not enough data
Feature Not Available
Not enough data
8.8
308
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
Not enough data
8.7
404
Not enough data
9.2
446
Not enough data
9.2
455
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
Insights
8.6
435
Not enough data
8.6
423
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.8
52
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
303
Not enough data
9.2
330
Not enough data
8.5
200
Tracking
Not enough data
8.7
311
Not enough data
8.9
320
Not enough data
8.7
283
Analytics
Not enough data
9.0
339
Not enough data
9.2
315
Not enough data
8.6
317
Not enough data
8.6
162
Call Routing
Not enough data
8.7
254
Not enough data
8.7
195
Not enough data
8.3
164
Administration
Not enough data
8.5
140
Not enough data
9.1
165
Not enough data
9.2
192
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.6
20
Marketing Operations
Not enough data
8.4
50
Not enough data
9.1
58
Not enough data
8.8
52
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
60
Not enough data
8.7
65
Not enough data
8.5
53
Not enough data
8.7
57
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Invoca are categorized as Conversation Intelligence
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Auto Dialer, and AI Sales Assistant
Invoca is categorized as Inbound Call Tracking, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.4%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
Official Response from Invoca
Comment deleted by user.Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca supports HIPAA for healthcare and PCI DSS for financial services. Additionally, Invoca is GDRP compliant, Privacy Shield and TRUSTe certified,...Read more
