Compare Aircall and InsideSales 
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Enterprise (48.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,576)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansInsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InsideSalesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and ease of navigation. Users appreciate features like the ability to assign calls or SMS to team members, making collaboration seamless.
- Users say that Aircall's setup process is notably quick and straightforward, with one reviewer highlighting the rapid onboarding and seamless CRM integrations with platforms like HubSpot and Salesforce, which enhances productivity from day one.
- Reviewers mention that InsideSales offers a robust sales enablement platform, particularly noting its task function that simplifies lead management. Users find it beneficial for streamlining their calling process, allowing them to focus on making calls rather than organizing their tasks.
- According to verified reviews, Aircall stands out for its call recording capabilities, receiving high praise for this feature. Users find it essential for maintaining quality and training, with one reviewer specifically noting the ease of accessing call transcripts.
- G2 reviewers highlight that while InsideSales has a strong support system, Aircall's support quality is also commendable, though slightly lower in ratings. Users appreciate the ongoing support from InsideSales, which they find helpful during implementation and beyond.
- Users report that both platforms have their strengths, but Aircall's focus on small businesses allows it to cater effectively to their needs, while InsideSales is more tailored for enterprise-level solutions, making it crucial for buyers to consider their specific business size and requirements.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
InsideSales
No pricing availableFree Trial
Aircall
Free Trial is available
InsideSales
Free Trial is available
Ratings
Meets Requirements
8.7
1,264
8.9
487
Ease of Use
9.2
1,279
8.9
491
Ease of Setup
8.9
753
8.4
94
Ease of Admin
8.7
453
8.4
96
Quality of Support
8.6
1,171
9.1
479
Has the product been a good partner in doing business?
8.2
441
9.2
92
Product Direction (% positive)
8.9
1,218
9.0
473
Features by Category
Data Availability
Not enough data
8.8
94
Not enough data
8.6
92
Not enough data
8.4
77
|
Verified
Not enough data
Not enough data
Data Accuracy
Not enough data
8.5
85
Not enough data
8.5
81
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
22
Not enough data
8.2
29
|
Verified
Not enough data
8.8
31
Not enough data
8.3
29
|
Verified
Not enough data
Not enough data
Not enough data
9.1
23
Features
Not enough data
8.6
67
Not enough data
9.1
89
Not enough data
8.4
73
Not enough data
8.7
77
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.9
83
|
Verified
Lead Facilitation
Not enough data
9.4
8
Not enough data
8.7
21
Not enough data
9.4
27
Not enough data
9.4
20
Organization
Not enough data
9.4
24
Not enough data
9.4
27
Not enough data
9.1
18
Performance Analysis
Not enough data
8.9
17
Not enough data
9.1
25
Sales Analysis
Not enough data
9.4
13
Not enough data
9.0
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
225
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
9.0
228
Not enough data
8.8
173
|
Verified
Not enough data
9.1
219
|
Verified
Not enough data
8.9
19
Not enough data
8.6
11
Repeatability and Reportability
Not enough data
8.9
197
|
Verified
Not enough data
9.1
209
|
Verified
Not enough data
9.1
200
|
Verified
Not enough data
8.7
175
|
Verified
Not enough data
8.2
15
AI and Automation
Not enough data
8.8
20
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.9
15
Not enough data
8.2
15
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
627
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
373
Not enough data
7.9
444
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
573
|
Verified
Not enough data
8.7
556
|
Verified
Not enough data
8.8
540
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
497
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
96
Not enough data
8.7
115
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
567
|
Verified
Not enough data
8.8
598
|
Verified
Not enough data
9.1
521
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
189
Not enough data
8.7
213
Not enough data
8.8
209
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
210
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
224
Not enough data
9.0
221
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
360
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
230
|
Verified
Not enough data
8.7
258
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
258
Not enough data
8.3
267
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
272
Not enough data
Feature Not Available
Not enough data
8.8
307
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.1
16
Not enough data
8.2
19
Not enough data
6.3
8
Not enough data
8.8
25
|
Verified
Personalization
Not enough data
8.3
17
|
Verified
Not enough data
8.3
17
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.3
18
Administrative
Not enough data
9.2
28
|
Verified
Not enough data
9.1
18
|
Verified
Not enough data
8.8
18
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
175
Not enough data
9.1
169
Not enough data
9.2
171
Customizations
Not enough data
9.2
186
Not enough data
9.3
174
Not enough data
9.3
180
Not enough data
8.9
155
Not enough data
9.3
184
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.9
131
Not enough data
9.0
124
Not enough data
9.0
107
Not enough data
8.9
156
Not enough data
8.7
127
Predictive Analytics
Not enough data
8.6
135
Not enough data
8.7
114
Not enough data
8.5
99
Not enough data
8.8
112
Sales Management
Not enough data
8.9
128
Not enough data
8.8
153
Not enough data
8.9
150
Not enough data
9.1
183
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
8.9
291
8.7
404
8.9
312
9.2
446
9.1
322
9.2
455
9.3
372
8.5
50
Not enough data
Contacts
8.9
437
8.9
333
8.7
419
8.8
309
Feature Not Available
8.8
308
Insights
8.6
435
8.9
341
8.6
423
8.7
303
Feature Not Available
8.9
254
7.7
365
9.0
309
Feature Not Available
8.7
308
7.8
52
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and InsideSales are categorized as Outbound Call Tracking and AI Sales Assistant
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and Auto Dialer
InsideSales is categorized as Sales Engagement, Sales Analytics, Email Tracking, Sales Performance Management, and Sales Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 Comment
MP
Plays are written by users with permission, not by playbooksRead more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 Comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Is Playbooks Salesforce lightning ready?
1 Comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
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