# Aircall, Grasshopper vs Kixie PowerCall & SMS Comparison

| | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,583 | 159 | 864 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (86.7% of reviews) | Small-Business (83.4% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $14.00 Per Month | Free Trial | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### Grasshopper

Pros:
- VoIP Services (2 reviews)
- Calling Features (1 reviews)

Cons:
- Customer Service (3 reviews)
- Account Management (2 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (87 reviews)
- Helpful (74 reviews)

Cons:
- Call Issues (29 reviews)
- Dialer Issues (15 reviews)

---
## Ratings Comparison
| Rating | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (1269 reviews) | 8.3 (128 reviews) | 9.3 (745 reviews) | 
  | **Ease of Use** | 9.2 (1284 reviews) | 8.1 (130 reviews) | 9.3 (761 reviews) | 
  | **Ease of Setup** | 8.9 (758 reviews) | 7.8 (70 reviews) | 9.2 (456 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 8.3 (61 reviews) | 9.1 (301 reviews) | 
  | **Quality of Support** | 8.6 (1176 reviews) | 7.7 (111 reviews) | 9.6 (739 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 7.6 (60 reviews) | 9.2 (300 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1222 reviews) | 6.0 (127 reviews) | 9.4 (752 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Grasshopper

#### Entry-Level Pricing

Plan: True Solo

Price: $14.00 Per Month

Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.

Key Features:
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps

[Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing)

#### Free Trial

Yes

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |

#### Lead Facilitation

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Not enough data | 8.8 (71 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 9.1 (77 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.9 (72 reviews) | 

#### Organization

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 9.0 (49 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 9.0 (73 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 9.3 (81 reviews) | 

#### Performance Analysis

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 9.5 (76 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 9.5 (82 reviews) | 

#### Sales Analysis

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 9.4 (68 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 9.2 (71 reviews) | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.2 (36 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.5 (35 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |

#### Integrated Workflows

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | 9.1 (161 reviews) | 
| **Email Tracking/Automation** | Not enough data | Not enough data | 8.9 (155 reviews) | 
| **Calls and Voice** | Not enough data | Not enough data | 9.5 (194 reviews) | 
| **Other Outreach Options ** | Not enough data | Not enough data | 9.0 (156 reviews) | 
| **CRM Integration** | Not enough data | Not enough data | 9.5 (189 reviews) | 
| **Calendar** | Not enough data | Not enough data | 8.8 (146 reviews) | 
| **Shared Records** | Not enough data | Not enough data | 9.0 (158 reviews) | 

#### Repeatability and Reportability

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | 9.0 (156 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Workflow Performance** | Not enough data | Not enough data | 9.2 (163 reviews) | 
| **Sales Coaching and Insights** | Not enough data | Not enough data | 9.1 (156 reviews) | 
| **Gamification** | Not enough data | Not enough data | 8.6 (136 reviews) | 

#### AI and Automation

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | 9.0 (144 reviews) | 
| **Lead Scoring** | Not enough data | Not enough data | 8.8 (139 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | 8.8 (136 reviews) | 
| **Buyer Intelligence** | Not enough data | Not enough data | 8.8 (130 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 8.6 (130 reviews) | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (18 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (18 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (17 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |

#### Dialing Options

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 9.2 (297 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | Not enough data | 9.3 (284 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.9 (11 reviews) | 

#### Agent Tools

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 8.7 (256 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | Not enough data | 9.6 (318 reviews) ✓ Verified | 

#### Automation

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 9.0 (259 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 9.0 (254 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | Not enough data | 9.0 (251 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.7 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 8.5 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 7 |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |

#### Call Analytics

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Call Recording** | 10.0 (7 reviews) | Not enough data | 9.7 (22 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 9.3 (21 reviews) | 
| **Call Analysis** | 9.7 (6 reviews) | Not enough data | 9.5 (21 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 9.3 (22 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 8.7 (20 reviews) | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 7.6 (21 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (22 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.7 (5 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |

#### Text Messaging

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 8.8 (85 reviews) | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 9.4 (96 reviews) | 
| **Text Scheduler** | Not enough data | Not enough data | 8.8 (81 reviews) | 
| **Automatic Replies** | Not enough data | Not enough data | 9.1 (86 reviews) | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 8.8 (71 reviews) | 
| **MMS Marketing** | Not enough data | Not enough data | 8.6 (78 reviews) | 
| **Personalization** | Not enough data | Not enough data | 9.3 (95 reviews) | 
| **Transactional SMS** | Not enough data | Not enough data | 9.1 (86 reviews) | 

#### SMS Platform

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.3 (90 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.2 (88 reviews) | 
| **White Label** | Not enough data | Not enough data | 8.7 (74 reviews) | 
| **Text-to-Landline** | Not enough data | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Not enough data | 9.1 (81 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 772 |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |

#### Channels

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Voice** | 9.3 (631 reviews) ✓ Verified | Not enough data | 9.5 (104 reviews) | 
| **Social** | Feature Not Available | Not enough data | 8.6 (71 reviews) | 
| **Web Chat** | Feature Not Available | Not enough data | 8.6 (71 reviews) | 
| **Mobile SMS** | 8.1 (375 reviews) | Not enough data | 9.1 (103 reviews) | 
| **Email** | 7.9 (444 reviews) ✓ Verified | Not enough data | 8.8 (92 reviews) | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | 8.6 (65 reviews) | 

#### Functions

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | Not enough data | 9.3 (89 reviews) | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | Not enough data | 9.0 (87 reviews) | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | 9.3 (86 reviews) | 
| **Speech Analytics** | Feature Not Available | Not enough data | 8.9 (82 reviews) | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | Not enough data | 9.3 (87 reviews) | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | Not enough data | 9.0 (89 reviews) | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | 9.1 (91 reviews) | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | Not enough data | 9.1 (88 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | 9.2 (92 reviews) | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | 9.4 (92 reviews) | 
| **Reporting & Dashboards** | 8.8 (600 reviews) ✓ Verified | Not enough data | 9.2 (95 reviews) | 
| **Session Recording** | 9.1 (524 reviews) ✓ Verified | Not enough data | 9.4 (93 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 8.9 (75 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |

#### Platform

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | 8.9 (87 reviews) | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | 8.6 (97 reviews) | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | 9.1 (96 reviews) | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | 9.2 (104 reviews) | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | 9.1 (100 reviews) | 
| **IVR** | 8.8 (206 reviews) | Not enough data | 9.0 (89 reviews) | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | 9.1 (93 reviews) | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | 8.0 (76 reviews) | 

#### Workforce Management

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | 9.3 (106 reviews) | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | 9.2 (98 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 7.6 (23 reviews) | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | 8.4 (23 reviews) | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | 7.8 (22 reviews) | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 7.4 (22 reviews) | 

#### Administrative

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | 9.4 (109 reviews) | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | 9.2 (108 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 383 |
| **Grasshopper** | 7.5/10 | 95 |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Feature Not Available | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Phone Calls** | 8.9 (363 reviews) ✓ Verified | 8.9 (86 reviews) ✓ Verified | 9.8 (84 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 7.3 (17 reviews) | Feature Not Available | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | 4.8 (16 reviews) ✓ Verified | 9.4 (68 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | 7.7 (43 reviews) ✓ Verified | 9.6 (71 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | 6.1 (23 reviews) | 9.6 (70 reviews) | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | 6.7 (21 reviews) | 9.8 (82 reviews) | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | 8.5 (57 reviews) ✓ Verified | 9.8 (60 reviews) | 

#### Advanced Features

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | 7.7 (66 reviews) ✓ Verified | 9.5 (66 reviews) | 
| **Automated Attendants** | Feature Not Available | 8.2 (57 reviews) ✓ Verified | 9.6 (62 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | 8.9 (56 reviews) ✓ Verified | 9.8 (81 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |

#### Agentic AI - Sales Performance Management

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.0 (10 reviews) | 

#### Incentives

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Badges** | Not enough data | Not enough data | 8.5 (73 reviews) | 
| **Triggers** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Commission Calculator** | Not enough data | Not enough data | Feature Not Available | 
| **Leaderboards** | Not enough data | Not enough data | 8.8 (82 reviews) | 

#### Personalization

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Profiles** | Not enough data | Not enough data | 9.0 (81 reviews) | 
| **Custom Reports** | Not enough data | Not enough data | 9.0 (82 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 9.3 (91 reviews) | 
| **Goal Setting** | Not enough data | Not enough data | 9.1 (77 reviews) | 

#### Administrative

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 9.4 (90 reviews) | 
| **Employee Structure** | Not enough data | Not enough data | 9.1 (73 reviews) | 
| **Behavior Monitoring** | Not enough data | Not enough data | 9.0 (72 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 8.1 (9 reviews) | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 8.1 (9 reviews) | 

#### Calling

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 9.7 (331 reviews) | 
| **Generate Location** | 8.7 (404 reviews) | Not enough data | 9.3 (267 reviews) | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 9.5 (300 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 9.6 (326 reviews) | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 9.4 (11 reviews) | 

#### Contacts

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Personalization** | 8.9 (437 reviews) | Not enough data | 9.1 (296 reviews) | 
| **Information Locater** | 8.7 (419 reviews) | Not enough data | 9.1 (278 reviews) | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 9.3 (283 reviews) | 

#### Insights

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Notes** | 8.6 (435 reviews) | Not enough data | 9.3 (288 reviews) | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 9.4 (294 reviews) | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 9.5 (291 reviews) | 
| **Automated Emails** | 7.7 (365 reviews) | Not enough data | 8.8 (236 reviews) | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 9.0 (231 reviews) | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 8.8 (11 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |

#### Agentic AI - Sales Coaching

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.6 (73 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 9.3 (70 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 9.2 (40 reviews) | 
| **Video Record** | Not enough data | Not enough data | Feature Not Available | 

#### Feedback

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 9.6 (66 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 9.7 (64 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 9.6 (61 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 9.4 (68 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 9.5 (70 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.2 (70 reviews) | 
| **Competition** | Not enough data | Not enough data | 9.3 (63 reviews) | 

#### Generative AI

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (32 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Grasshopper** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Aircall (8):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


**Unique to Kixie PowerCall & SMS (10):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Grasshopper | Kixie PowerCall & SMS | 
|---|---|---|---|
| **Small-Business** | 54.6% | 86.7% | 83.4% | 
| **Mid-Market** | 41.6% | 8.9% | 15.7% | 
| **Enterprise** | 3.8% | 4.4% | 0.9% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.3%

#### Grasshopper

- **Information Technology and Services:** 9.6%
- **Consumer Services:** 6.4%
- **Marketing and Advertising:** 5.7%
- **Internet:** 5.1%
- **Financial Services:** 4.5%
- **Construction:** 3.8%
- **Mental Health Care:** 3.8%
- **Real Estate:** 3.8%
- **Consumer Goods:** 3.2%
- **Hospital & Health Care:** 3.2%
- **Other:** 51.0%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)

### Alternatives to Grasshopper

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (200 reviews)
- [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (330 reviews)

### Alternatives to Kixie PowerCall & SMS

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1448 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (793 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (284 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Grasshopper

- Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment
  > **Top comment:** "No idea unfortunately, I apologize"
- Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment
  > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..."

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-grasshopper-vs-kixie-powercall-sms)