# Aircall vs Google Contact Center AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many users praising its **intuitive interface** and ease of use. One user highlighted how simple it is to dial both inbound and outbound calls, making the overall experience smooth and efficient.
- **Users say** that Aircall's implementation process is notably quick, with recent feedback indicating that the initial setup can be completed in just a few seconds. This contrasts with Google Contact Center AI, which, while also praised for its onboarding, may not match the speed and simplicity that Aircall offers.
- **Reviewers mention** that Aircall's integration capabilities with popular CRM systems like Salesforce and HubSpot enhance productivity significantly. Users appreciate how seamlessly the mobile app connects with the desktop version, reducing the need for duplicate work.
- **According to verified reviews** , Google Contact Center AI stands out for its **unified communication capabilities** , allowing users to manage voice, chat, and email all in one place. This feature is particularly beneficial for businesses looking for a comprehensive solution.
- **Users highlight** that while Google Contact Center AI offers impressive AI-driven features, such as real-time insights and the ability to create specialized support specialists for various industries, Aircall's focus on simplicity and user experience may appeal more to small businesses.
- **G2 reviewers note** that Aircall has a significantly higher overall satisfaction score compared to Google Contact Center AI, indicating that users feel more positively about their experience with Aircall. This is reflected in the volume of recent reviews, with Aircall receiving 55 reviews in the last 90 days, compared to Google’s 0, suggesting a more active user base.



| | Aircall | Google Contact Center AI | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,613 | 31 | 
| **Largest Market Segment** | Small-Business (54.3% of reviews) | Small-Business (51.6% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | No pricing available | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### Google Contact Center AI

**Not enough data**

---
## Ratings Comparison
| Rating | Aircall | Google Contact Center AI | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1287 reviews) | 9.0 (29 reviews) | 
  | **Ease of Use** | 9.2 (1302 reviews) | 9.1 (29 reviews) | 
  | **Ease of Setup** | 8.9 (776 reviews) | 9.4 (9 reviews) | 
  | **Ease of Admin** | 8.7 (455 reviews) | 9.4 (6 reviews) | 
  | **Quality of Support** | 8.6 (1191 reviews) | 9.1 (29 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (443 reviews) | 10.0 (6 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1234 reviews) | 8.7 (27 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Google Contact Center AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 10 |
| **Google Contact Center AI** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Call Recording** | 10.0 (9 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.8 (8 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 791 |
| **Google Contact Center AI** | 9.0/10 | 12 |

#### Channels

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Voice** | 9.3 (642 reviews) ✓ Verified | 9.3 (12 reviews) | 
| **Social** | Feature Not Available | 8.9 (12 reviews) | 
| **Web Chat** | Feature Not Available | 9.2 (11 reviews) | 
| **Mobile SMS** | 8.1 (376 reviews) | 9.1 (11 reviews) | 
| **Email** | 7.9 (442 reviews) ✓ Verified | 9.2 (11 reviews) | 

#### Generative AI

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (236 reviews) | 9.5 (10 reviews) | 

#### Functions

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Session Routing** | 8.8 (572 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Session Queuing** | 8.7 (555 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **Concurrent Calling** | 8.7 (539 reviews) ✓ Verified | 8.6 (11 reviews) | 
| **Speech Analytics** | Feature Not Available | 9.2 (11 reviews) | 
| **Auto Dialer** | 8.8 (475 reviews) ✓ Verified | 9.1 (11 reviews) | 
| **IVR** | 8.9 (496 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Inbound Screen Pop** | 8.8 (518 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Persistent Data** | 8.8 (478 reviews) ✓ Verified | 8.7 (10 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (120 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (93 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Session Summary Notes** | 8.8 (570 reviews) ✓ Verified | 8.9 (11 reviews) | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | 9.5 (10 reviews) | 
| **Reporting & Dashboards** | 8.8 (603 reviews) ✓ Verified | 8.6 (11 reviews) | 
| **Session Recording** | 9.1 (524 reviews) ✓ Verified | 8.9 (11 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 9.0 (10 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Google Contact Center AI** | N/A | N/A |

#### Platform

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Omnichannel** | 8.3 (188 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | 
| **Queue Management** | 8.8 (209 reviews) | Not enough data | 
| **Call Routing** | 9.0 (216 reviews) | Not enough data | 
| **Call Back** | 9.0 (221 reviews) | Not enough data | 
| **IVR** | 8.8 (205 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (205 reviews) | Not enough data | 

#### Generative AI

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **AI Text-to-Speech** | 7.5 (116 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Call Monitoring** | 9.0 (210 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (205 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Call Recording** | 9.1 (225 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (221 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | 9.0/10 | 15 |

#### Customer Support

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Text** | Not enough data | 9.7 (11 reviews) | 
| **Speech** | Not enough data | 9.1 (11 reviews) | 
| **Knowledge Base** | Not enough data | 9.0 (13 reviews) | 

#### Automation

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (12 reviews) | 
| **Customization** | Not enough data | 8.8 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.3 (11 reviews) | 

#### Artificial Intelligence

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Learning** | Not enough data | 9.4 (11 reviews) | 
| **Language** | Not enough data | 8.9 (11 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (14 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 386 |
| **Google Contact Center AI** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (23 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Phone Calls** | 8.9 (366 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Software Pairing** | 8.3 (260 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Hold Music** | 8.1 (273 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 517 |
| **Google Contact Center AI** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Record Calls** | 9.3 (455 reviews) | Not enough data | 
| **Generate Location** | 8.7 (403 reviews) | Not enough data | 
| **Call Types** | 9.2 (447 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Personalization** | 8.9 (436 reviews) | Not enough data | 
| **Information Locater** | 8.7 (418 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Notes** | 8.6 (434 reviews) | Not enough data | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (364 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Google Contact Center AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Aircall (8):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Google Contact Center AI (1):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Google Contact Center AI | 
|---|---|---|
| **Small-Business** | 54.3% | 51.6% | 
| **Mid-Market** | 41.7% | 29.0% | 
| **Enterprise** | 3.9% | 19.4% | 

### By Industry

#### Aircall

- **Computer Software:** 9.2%
- **Information Technology and Services:** 8.1%
- **Consumer Services:** 6.3%
- **Financial Services:** 6.0%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Other:** 53.1%

#### Google Contact Center AI

- **Information Technology and Services:** 22.6%
- **Computer Software:** 9.7%
- **Consulting:** 6.5%
- **Education Management:** 6.5%
- **Arts and Crafts:** 3.2%
- **Banking:** 3.2%
- **Capital Markets:** 3.2%
- **Computer & Network Security:** 3.2%
- **Construction:** 3.2%
- **Consumer Services:** 3.2%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2522 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1717 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13866 reviews)

### Alternatives to Google Contact Center AI

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2522 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (702 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Google Contact Center AI

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-google-google-contact-center-ai)