Compare Aircall and Freshdesk 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 User per month billed annually Per Month
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work, making it easier for support teams to handle multiple queries simultaneously.
- Users say Aircall stands out for its ease of use, particularly in making calls. Reviewers appreciate the intuitive setup and the transcript feature, which allows them to quickly find information without listening to entire calls, enhancing productivity in customer support.
- According to verified reviews, Freshdesk is praised for its clean interface and easy navigation, which helps new hires get up to speed quickly. Users mention that agents typically don’t require extensive training to start managing tickets effectively.
- Reviewers mention that Aircall's analytics dashboard is a significant advantage, enabling teams to track performance metrics such as call volume and quality assurance. This feature helps managers assess productivity and make informed decisions about team performance.
- G2 reviewers highlight that while Freshdesk has a strong market presence and a wealth of user feedback, Aircall's recent reviews indicate a slightly higher satisfaction in ease of setup and overall usability, suggesting that users find it more straightforward to integrate into their existing workflows.
- Users report that both platforms provide solid support, but Freshdesk edges out slightly with a higher quality of support rating. Users appreciate the transparency in pricing and the ability to customize workflows, which enhances their overall experience with the product.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Aircall
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
1,242
8.6
3,257
Ease of Use
9.2
1,256
8.9
3,279
Ease of Setup
8.9
731
8.6
2,336
Ease of Admin
8.7
453
8.7
2,198
Quality of Support
8.6
1,152
8.7
3,154
Has the product been a good partner in doing business?
8.2
441
8.8
2,121
Product Direction (% positive)
8.9
1,202
8.8
3,229
Features by Category
Ticket and Case Management
Not enough data
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Communication Channels
Not enough data
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Platform
Not enough data
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Channels
9.3
611
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
516
|
Verified
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Generative AI
Not enough data
7.9
140
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
355
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
228
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Not enough data
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Freshdesk are categorized as AI Customer Support Agents
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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