# Aircall vs Dialpad Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many praising its intuitive interface and seamless integration with Salesforce. Users appreciate features like call recognition and SMS options, which enhance their workflow and make daily tasks easier.
- **Users say** that Dialpad Support stands out for its responsive customer service, highlighting the knowledgeable support team that resolves issues quickly and efficiently. This level of support minimizes disruptions, making it a reliable choice for businesses that prioritize assistance.
- **Reviewers mention** that Aircall's overall performance is reflected in its higher G2 Scores across various categories, indicating a strong user satisfaction level. With a score of 82.99 in Contact Center, it shows that many users feel it meets their needs effectively.
- **According to verified reviews** , Dialpad Support offers a more budget-friendly entry-level price, making it an attractive option for smaller businesses or those with tighter budgets. However, some users feel that this lower cost comes with trade-offs in advanced features compared to Aircall.
- **Users highlight** that Aircall's call recording and analysis features are top-notch, with many noting the ease of accessing recorded calls and the quality of insights provided. This functionality is particularly beneficial for teams focused on improving their call strategies.
- **Reviewers note** that while Dialpad Support is easy to use, it may not offer the same depth of features as Aircall, particularly in areas like call routing and analytics. Users looking for comprehensive call management tools might find Aircall to be a better fit for their needs.



| | Aircall | Dialpad Support | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,617 | 705 | 
| **Largest Market Segment** | Small-Business (54.4% of reviews) | Mid-Market (56.0% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $15.00 1 Organizer Month | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Dialpad Support

Pros:
- Helpful (84 reviews)
- Ease of Use (60 reviews)

Cons:
- Poor Customer Support (32 reviews)
- Call Issues (29 reviews)

---
## Ratings Comparison
| Rating | Aircall | Dialpad Support | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1290 reviews) | 8.9 (456 reviews) | 
  | **Ease of Use** | 9.2 (1305 reviews) | 8.9 (594 reviews) | 
  | **Ease of Setup** | 8.9 (779 reviews) | 9.0 (255 reviews) | 
  | **Ease of Admin** | 8.7 (457 reviews) | 8.8 (201 reviews) | 
  | **Quality of Support** | 8.6 (1194 reviews) | 8.8 (433 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (445 reviews) | 9.0 (198 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1237 reviews) | 9.0 (430 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | 8.1/10 | 35 |

#### Dialing Options

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.8 (30 reviews) | 
| **Progressive Dialing** | Not enough data | 8.7 (28 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (24 reviews) | 
| **Callback Scheduling ** | Not enough data | 7.7 (8 reviews) | 
| **Call Recording ** | Not enough data | 9.1 (31 reviews) | 

#### Automation

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 7.2 (9 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (25 reviews) | 
| **Call Scrubbing** | Not enough data | 6.2 (7 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 10 |
| **Dialpad Support** | 8.5/10 | 101 |

#### Call Analytics

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Call Recording** | 10.0 (9 reviews) | 9.2 (99 reviews) | 
| **Machine Learning** | Not enough data | 8.3 (93 reviews) | 
| **Call Analysis** | 9.8 (8 reviews) | 8.5 (97 reviews) | 
| **Lead Qualification** | Not enough data | 8.2 (48 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (81 reviews) | 
| **Speech-to-Text** | 9.7 (5 reviews) | 8.2 (92 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (34 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 794 |
| **Dialpad Support** | 8.5/10 | 185 |

#### Channels

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Voice** | 9.3 (643 reviews) ✓ Verified | 8.8 (164 reviews) | 
| **Social** | Feature Not Available | 8.3 (114 reviews) | 
| **Mobile SMS** | 8.1 (376 reviews) | 8.4 (134 reviews) | 
| **Email** | 7.9 (442 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (236 reviews) | 8.3 (36 reviews) | 

#### Functions

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Session Routing** | 8.8 (572 reviews) ✓ Verified | 8.9 (131 reviews) | 
| **Session Queuing** | 8.7 (555 reviews) ✓ Verified | 8.6 (135 reviews) | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | 8.4 (130 reviews) | 
| **Speech Analytics** | Feature Not Available | 8.1 (140 reviews) | 
| **Auto Dialer** | 8.8 (475 reviews) ✓ Verified | 8.5 (108 reviews) | 
| **IVR** | 8.9 (496 reviews) ✓ Verified | 8.6 (120 reviews) | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | 8.5 (128 reviews) | 
| **Persistent Data** | 8.8 (478 reviews) ✓ Verified | 8.6 (125 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (120 reviews) | 8.1 (8 reviews) | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Session Summary Notes** | 8.8 (570 reviews) ✓ Verified | 8.5 (137 reviews) | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | 8.7 (123 reviews) | 
| **Reporting & Dashboards** | 8.8 (605 reviews) ✓ Verified | 8.5 (139 reviews) | 
| **Session Recording** | 9.1 (526 reviews) ✓ Verified | 8.7 (143 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |

#### Platform Basics

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | 
| **Performance** | Not enough data | 9.0 (68 reviews) | 

#### Platform Content

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | 

#### Platform Additional Functionality

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | 
| **Portal** | Not enough data | 8.9 (62 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Dialpad Support** | 8.6/10 | 68 |

#### Platform

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Omnichannel** | 8.3 (188 reviews) | 8.0 (40 reviews) | 
| **Mobile Access** | 8.7 (214 reviews) | 8.8 (47 reviews) | 
| **Queue Management** | 8.8 (209 reviews) | 8.6 (53 reviews) | 
| **Call Routing** | 9.0 (216 reviews) | 8.7 (59 reviews) | 
| **Call Back** | 9.0 (221 reviews) | 8.9 (57 reviews) | 
| **IVR** | 8.8 (205 reviews) | 8.5 (42 reviews) | 
| **Automatic Call Distribution** | 8.9 (205 reviews) | 8.7 (51 reviews) | 

#### Generative AI

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | 7.5 (116 reviews) | 8.5 (19 reviews) | 

#### Workforce Management

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Call Monitoring** | 9.0 (210 reviews) | 8.9 (61 reviews) | 
| **Performance Evaluation** | 8.9 (205 reviews) | 8.7 (57 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Call Recording** | 9.1 (225 reviews) | 8.9 (65 reviews) | 
| **Reporting & Dashboards** | 9.0 (221 reviews) | 8.5 (61 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 386 |
| **Dialpad Support** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (23 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Phone Calls** | 8.9 (366 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Software Pairing** | 8.3 (260 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Hold Music** | 8.1 (273 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 518 |
| **Dialpad Support** | 8.4/10 | 101 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Record Calls** | 9.3 (455 reviews) | 9.4 (91 reviews) | 
| **Generate Location** | 8.7 (403 reviews) | 8.7 (74 reviews) | 
| **Call Types** | 9.2 (447 reviews) | 9.0 (84 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | 8.9 (87 reviews) | 
| **Auto Dialer** | 8.5 (51 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Personalization** | 8.9 (436 reviews) | 8.6 (82 reviews) | 
| **Information Locater** | 8.7 (418 reviews) | 8.6 (80 reviews) | 
| **Record Prospect Data** | Feature Not Available | 8.4 (72 reviews) | 

#### Insights

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Notes** | 8.6 (434 reviews) | 8.3 (80 reviews) | 
| **Daily Summary** | 8.7 (424 reviews) | 8.7 (85 reviews) | 
| **Automated Voicemails** | Feature Not Available | 8.5 (78 reviews) | 
| **Automated Emails** | 7.7 (364 reviews) | 7.0 (31 reviews) | 
| **Sorts Prospects** | Feature Not Available | 6.9 (31 reviews) | 
| **Automated Note Taking** | 7.8 (53 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 59 |

#### Agentic AI - Sales Coaching

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (47 reviews) | 
| **Coaching Materials** | Not enough data | 8.9 (46 reviews) | 
| **Playbook Creation** | Not enough data | 8.7 (19 reviews) | 
| **Video Record** | Not enough data | 8.6 (40 reviews) | 

#### Feedback

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Review** | Not enough data | 8.7 (44 reviews) | 
| **Scorecard** | Not enough data | 8.6 (18 reviews) | 
| **Coaching Card** | Not enough data | 8.7 (44 reviews) | 
| **Leaderboard** | Not enough data | 8.7 (47 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (48 reviews) | 
| **Notifications** | Not enough data | 9.0 (49 reviews) | 
| **Competition** | Not enough data | 8.0 (17 reviews) | 

#### Generative AI

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 54 |

#### Platform

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | 

#### Workforce Management Platform Features

| Feature | Aircall | Dialpad Support | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | 

---
## Categories
**Shared Categories (5):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Aircall (4):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Dialpad Support (3):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Dialpad Support | 
|---|---|---|
| **Small-Business** | 54.4% | 38.3% | 
| **Mid-Market** | 41.6% | 56.0% | 
| **Enterprise** | 3.9% | 5.7% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.1%
- **Consumer Services:** 6.3%
- **Financial Services:** 6.0%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.5%
- **Insurance:** 2.5%
- **Other:** 53.1%

#### Dialpad Support

- **Financial Services:** 8.5%
- **Consumer Services:** 7.6%
- **Computer Software:** 6.1%
- **Information Technology and Services:** 5.8%
- **Construction:** 4.6%
- **Staffing and Recruiting:** 3.9%
- **Hospital & Health Care:** 3.7%
- **Insurance:** 3.7%
- **Marketing and Advertising:** 2.8%
- **Medical Practice:** 2.5%
- **Other:** 50.7%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (620 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1802 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13868 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (620 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-dialpad-support)