# Aircall vs Ameyo by Exotel Cloud Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many praising its **intuitive interface** and seamless integration with CRM systems like Salesforce and HubSpot. Users appreciate how easy it is to manage both inbound and outbound calls, making their daily tasks smoother.
- **Users say** that Aircall's implementation process is notably quick and straightforward, with one reviewer highlighting that the initial setup took only a few seconds. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- **According to verified reviews** , Ameyo by Exotel Cloud Contact Center has a strong feature set, particularly with its **Queue function** , which users find beneficial for increasing call volume. However, it may not match the overall user satisfaction that Aircall provides.
- **Reviewers mention** that while Ameyo offers a comprehensive solution for customer experience needs, it struggles with user-friendliness compared to Aircall. Some users have noted that the interface could be more intuitive, which can impact daily usability.
- **G2 reviewers highlight** that Aircall's support quality is superior, with a score reflecting its responsiveness and helpfulness. Users have expressed satisfaction with the support they receive, which is crucial for maintaining productivity in a contact center environment.
- **Users report** that Ameyo's performance evaluation and reporting features are robust, but they may not be as user-friendly as those in Aircall. While Ameyo provides valuable insights, the overall experience can be less streamlined, which may affect how effectively teams can leverage these tools.



| | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,624 | 251 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Mid-Market (48.9% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | No pricing available | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Ameyo by Exotel Cloud Contact Center

Pros:
- Ease of Use (5 reviews)
- Features (4 reviews)

Cons:
- Limited Customization (4 reviews)
- Difficult Setup (3 reviews)

---
## Ratings Comparison
| Rating | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1294 reviews) | 8.4 (153 reviews) | 
  | **Ease of Use** | 9.2 (1309 reviews) | 8.6 (154 reviews) | 
  | **Ease of Setup** | 8.9 (783 reviews) | 8.2 (100 reviews) | 
  | **Ease of Admin** | 8.7 (460 reviews) | 8.5 (92 reviews) | 
  | **Quality of Support** | 8.6 (1198 reviews) | 7.9 (149 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (448 reviews) | 8.2 (95 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1239 reviews) | 8.8 (128 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Ameyo by Exotel Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | 9.0/10 | 27 |

#### Administration

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 9.0 (21 reviews) | 
| **Data Workflows** | Not enough data | 9.2 (19 reviews) | 
| **Issue Management** | Not enough data | 8.6 (20 reviews) | 

#### Knowledge Management

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (17 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (16 reviews) | 
| **Analytics** | Not enough data | 9.2 (16 reviews) | 

#### Compliance

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.8 (21 reviews) | 
| **Data Governance** | Not enough data | 9.0 (20 reviews) | 
| **Compliance** | Not enough data | 9.1 (21 reviews) | 
| **Auditing** | Not enough data | 9.0 (18 reviews) | 

#### Customer Support

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (18 reviews) | 
| **Suggestions** | Not enough data | 9.0 (18 reviews) | 
| **Decision Trees** | Not enough data | 8.5 (16 reviews) | 

#### Data Security

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.9 (18 reviews) | 
| **Data Transport** | Not enough data | 8.8 (17 reviews) | 
| **Access Management** | Not enough data | 9.1 (20 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (16 reviews) | 

#### Administration

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (17 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (17 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (19 reviews) | 

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 10 |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Call Recording** | 10.0 (9 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.8 (8 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 797 |
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 81 |

#### Channels

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Voice** | 9.3 (647 reviews) ✓ Verified | 8.7 (69 reviews) | 
| **Social** | Feature Not Available | 8.3 (32 reviews) | 
| **Web Chat** | Feature Not Available | 8.3 (28 reviews) | 
| **Mobile SMS** | 8.1 (376 reviews) | 8.0 (32 reviews) | 
| **Email** | 7.9 (442 reviews) ✓ Verified | 8.1 (36 reviews) | 

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (236 reviews) | 7.0 (5 reviews) | 

#### Functions

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Session Routing** | 8.8 (572 reviews) ✓ Verified | 8.6 (51 reviews) | 
| **Session Queuing** | 8.7 (555 reviews) ✓ Verified | 8.4 (49 reviews) | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | 8.5 (46 reviews) | 
| **Speech Analytics** | Feature Not Available | 8.5 (32 reviews) | 
| **Auto Dialer** | 8.8 (475 reviews) ✓ Verified | 8.6 (52 reviews) | 
| **IVR** | 8.9 (496 reviews) ✓ Verified | 8.6 (62 reviews) | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | 8.4 (57 reviews) | 
| **Persistent Data** | 8.8 (478 reviews) ✓ Verified | 8.4 (45 reviews) | 

#### Agentic AI - Contact Center

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (121 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | 8.7 (54 reviews) | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | 8.8 (61 reviews) | 
| **Reporting & Dashboards** | 8.8 (605 reviews) ✓ Verified | 8.3 (67 reviews) | 
| **Session Recording** | 9.1 (527 reviews) ✓ Verified | 8.7 (54 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.6 (51 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Ameyo by Exotel Cloud Contact Center** | 8.8/10 | 43 |

#### Platform

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Omnichannel** | 8.3 (188 reviews) | 9.0 (22 reviews) | 
| **Mobile Access** | 8.7 (214 reviews) | 7.7 (24 reviews) | 
| **Queue Management** | 8.8 (209 reviews) | 8.7 (34 reviews) | 
| **Call Routing** | 9.0 (216 reviews) | 8.9 (34 reviews) | 
| **Call Back** | 9.0 (221 reviews) | 8.9 (34 reviews) | 
| **IVR** | 8.8 (205 reviews) | 8.9 (35 reviews) | 
| **Automatic Call Distribution** | 8.9 (205 reviews) | 8.8 (35 reviews) | 

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.5 (116 reviews) | 8.5 (10 reviews) | 

#### Workforce Management

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.0 (210 reviews) | 9.0 (35 reviews) | 
| **Performance Evaluation** | 8.9 (205 reviews) | 9.1 (33 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Call Recording** | 9.1 (225 reviews) | 9.1 (36 reviews) | 
| **Reporting & Dashboards** | 9.0 (221 reviews) | 9.0 (37 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 37 |

#### Generative AI

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.3 (5 reviews) | 

#### Self-Service Experience

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (31 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (28 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.8 (24 reviews) | 
| **Personalization** | Not enough data | Feature Not Available | 

#### Self-Service Platform

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (29 reviews) | 
| **Automation** | Not enough data | 8.7 (29 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.6 (27 reviews) | 
| **Integrations** | Not enough data | 8.6 (31 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 386 |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (23 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Phone Calls** | 8.9 (366 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Software Pairing** | 8.3 (260 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Hold Music** | 8.1 (273 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 518 |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Record Calls** | 9.3 (455 reviews) | Not enough data | 
| **Generate Location** | 8.7 (403 reviews) | Not enough data | 
| **Call Types** | 9.2 (447 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (51 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Personalization** | 8.9 (436 reviews) | Not enough data | 
| **Information Locater** | 8.7 (418 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Notes** | 8.6 (434 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (424 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (364 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (53 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Aircall (7):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Ameyo by Exotel Cloud Contact Center (2):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Ameyo by Exotel Cloud Contact Center | 
|---|---|---|
| **Small-Business** | 54.5% | 18.9% | 
| **Mid-Market** | 41.6% | 48.9% | 
| **Enterprise** | 3.9% | 32.2% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.3%
- **Financial Services:** 6.0%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.5%
- **Insurance:** 2.5%
- **Other:** 53.2%

#### Ameyo by Exotel Cloud Contact Center

- **Education Management:** 19.3%
- **Financial Services:** 10.3%
- **Information Technology and Services:** 9.0%
- **Higher Education:** 5.2%
- **Primary/Secondary Education:** 4.3%
- **Health, Wellness and Fitness:** 3.0%
- **Retail:** 2.6%
- **E-Learning:** 2.6%
- **Banking:** 2.6%
- **Insurance:** 2.1%
- **Other:** 39.1%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1818 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)

### Alternatives to Ameyo by Exotel Cloud Contact Center

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (409 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Ameyo by Exotel Cloud Contact Center

- Title: [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) — 2 comments, 1 upvote
  > **Top comment:** "some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a..."
- Title: [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) — 1 comment
  > **Top comment:** "Ameyo is a software used for auto dialling for the customer support agents which helps in collecting the customer data in a organised manner."
- Title: [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is reliable for contact center solution."
- Title: [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is the Best"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-ameyo-by-exotel-cloud-contact-center)