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Compare Aircall and Amazon Connect 
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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,491)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAmazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface that makes navigation seamless. Users highlight how easy it is to make calls and manage communications, stating, "Aircall is like the backbone of our customer service."
- Users say that Amazon Connect offers strong integration capabilities, particularly with platforms like Zendesk. Reviewers appreciate its easy setup and straightforward functionality, noting that it helps them keep track of performance efficiently.
- According to verified reviews, Aircall has a significantly higher volume of recent feedback, indicating a more active user base. With 91 recent reviews compared to Amazon Connect's 2, this suggests that Aircall is consistently meeting user needs and adapting to feedback.
- Reviewers mention that while both platforms have similar star ratings, Aircall's overall G2 Score is notably higher, reflecting greater user satisfaction. Users appreciate the reliability and speed of Aircall's connection, which enhances their daily operations.
- Users highlight that Amazon Connect is particularly beneficial for mid-market companies, offering a range of features that are easy to use. However, some users feel that it lacks the user-friendliness that Aircall provides, which can impact day-to-day usability.
- G2 reviewers report that Aircall's support quality is slightly lower than Amazon Connect's, with users noting that while Aircall is effective, Amazon Connect's support is perceived as more responsive and helpful, particularly for complex integrations.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Amazon Connect
No pricing availableFree Trial
Aircall
Free Trial is available
Amazon Connect
Free Trial is available
Ratings
Meets Requirements
8.8
1,202
9.1
50
Ease of Use
9.2
1,214
9.2
51
Ease of Setup
8.9
688
9.1
23
Ease of Admin
8.6
445
9.2
16
Quality of Support
8.5
1,112
8.9
40
Has the product been a good partner in doing business?
8.2
433
9.0
15
Product Direction (% positive)
8.8
1,164
8.4
45
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
576
|
Verified
9.2
22
|
Verified
Feature Not Available
8.5
19
Feature Not Available
9.5
19
|
Verified
8.0
363
Feature Not Available
7.9
436
|
Verified
8.8
20
Generative AI
7.8
231
8.3
6
Functions
8.8
562
|
Verified
9.1
38
|
Verified
8.7
545
|
Verified
9.1
38
|
Verified
8.8
531
|
Verified
8.9
34
|
Verified
Feature Not Available
8.9
20
|
Verified
8.7
468
|
Verified
9.0
21
8.9
488
|
Verified
8.9
19
8.8
512
|
Verified
9.6
19
|
Verified
8.8
468
|
Verified
8.9
20
|
Verified
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
94
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
556
|
Verified
8.9
31
8.9
560
|
Verified
9.3
28
|
Verified
8.8
580
|
Verified
9.0
34
|
Verified
9.1
507
|
Verified
9.3
20
Feature Not Available
9.4
16
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
188
Not enough data
8.7
211
Not enough data
8.8
208
Not enough data
9.0
215
Not enough data
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
Not enough data
8.9
205
Not enough data
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
Not enough data
8.9
219
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
349
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
226
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Amazon Connect are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.0%
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
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