# Dialpad Support vs Twilio Flex Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Support excels in user-friendliness, with many users highlighting its intuitive interface and extensive feature set. One user mentioned, "It is easy to use. Has lots of features," which suggests that new users can quickly adapt without a steep learning curve.
- **Users say** that Twilio Flex offers exceptional customization options, allowing businesses to tailor the platform to their specific needs. Reviewers appreciate its flexibility, with one stating, "I find Twilio Flex incredibly easy to use with an interface that's not clunky," indicating a positive user experience when integrating with existing systems.
- **According to verified reviews** , Dialpad Support has a stronger support system, with users noting that the team "tries their best at the level 1 group." This suggests a commitment to customer service that may be beneficial for businesses needing reliable assistance.
- **Reviewers mention** that Twilio Flex is particularly cost-effective, requiring minimal resources for optimal performance. This aspect is appealing for mid-market companies looking to maximize their budget while still receiving quality service.
- **G2 reviewers highlight** that Dialpad Support's voicemail drop feature significantly enhances productivity, making tasks easier for users. One user specifically praised it as "the best," indicating that this feature could be a game-changer for teams focused on efficiency.
- **Users report** that while Twilio Flex has a solid integration capability, it sometimes struggles with configuration challenges, which can hinder its overall effectiveness for certain workflows. This feedback suggests that while it has strengths, users may face hurdles in fully optimizing the platform.



| | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 706 | 36 | 
| **Largest Market Segment** | Mid-Market (56.0% of reviews) | Mid-Market (39.3% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | No pricing available | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (84 reviews)
- Ease of Use (60 reviews)

Cons:
- Poor Customer Support (32 reviews)
- Call Issues (29 reviews)

### Twilio Flex

Pros:
- Easy Integration (3 reviews)
- Integrations (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Functionality (2 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Twilio Flex | 
|---|---|---|
  | **Meets Requirements** | 8.9 (456 reviews) | 8.3 (27 reviews) | 
  | **Ease of Use** | 8.9 (594 reviews) | 8.3 (27 reviews) | 
  | **Ease of Setup** | 9.0 (255 reviews) | 7.6 (11 reviews) | 
  | **Ease of Admin** | 8.8 (201 reviews) | 7.6 (9 reviews) | 
  | **Quality of Support** | 8.8 (433 reviews) | 8.2 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (198 reviews) | 8.3 (8 reviews) | 
  | **Product Direction (% positive)** | 9.0 (430 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Twilio Flex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Twilio Flex** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Twilio Flex** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 185 |
| **Twilio Flex** | 8.0/10 | 22 |

#### Channels

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Voice** | 8.8 (164 reviews) | 8.3 (5 reviews) ✓ Verified | 
| **Social** | 8.3 (114 reviews) | Not enough data | 
| **Web Chat** | Feature Not Available | 8.1 (6 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (134 reviews) | Not enough data | 
| **Email** | Feature Not Available | 8.0 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | Not enough data | 

#### Functions

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Session Routing** | 8.9 (131 reviews) | 8.3 (16 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (135 reviews) | 8.2 (17 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (130 reviews) | 8.6 (14 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (140 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (108 reviews) | Not enough data | 
| **IVR** | 8.6 (120 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 7.3 (5 reviews) | 
| **Persistent Data** | 8.6 (125 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Session Summary Notes** | 8.5 (137 reviews) | 8.2 (15 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (123 reviews) | 8.8 (12 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (139 reviews) | 8.1 (16 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (143 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | 6.0 (5 reviews) ✓ Verified | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Twilio Flex** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Twilio Flex** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 101 |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (84 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (87 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Personalization** | 8.6 (82 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 54 |
| **Twilio Flex** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (6):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Twilio Flex (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Twilio Flex | 
|---|---|---|
| **Small-Business** | 38.3% | 32.1% | 
| **Mid-Market** | 56.0% | 39.3% | 
| **Enterprise** | 5.7% | 28.6% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.5%
- **Consumer Services:** 7.6%
- **Computer Software:** 6.1%
- **Information Technology and Services:** 5.8%
- **Construction:** 4.6%
- **Staffing and Recruiting:** 3.9%
- **Hospital & Health Care:** 3.7%
- **Insurance:** 3.7%
- **Marketing and Advertising:** 2.8%
- **Medical Practice:** 2.5%
- **Other:** 50.7%

#### Twilio Flex

- **Information Technology and Services:** 21.4%
- **Insurance:** 17.9%
- **Transportation/Trucking/Railroad:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Consulting:** 3.6%
- **Public Safety:** 3.6%
- **Outsourcing/Offshoring:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Information Services:** 3.6%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1618 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to Twilio Flex

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1618 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4197 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Twilio Flex

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-twilio-twilio-flex)