# Dialpad Support vs Kixie PowerCall & SMS Comparison --- ## AI Generated Summary - **G2 reviewers report** that Kixie PowerCall & SMS excels in streamlining outreach, with users appreciating the integration of calls and texts on a single platform. This feature, along with its dialing automation, significantly saves time and keeps everything organized, making it a strong choice for small businesses. - **Users say** that Dialpad Support is easy to use and packed with features, which can be beneficial for teams looking for a straightforward solution. However, some users feel that while it has many capabilities, it may not be as tailored to specific workflows as Kixie, which offers more customization options. - **Reviewers mention** that Kixie PowerCall & SMS provides a superior quality of support, with a high rating for responsiveness and helpfulness. Users have highlighted the seamless integration with their CRM, which allows for easy syncing of call notes and voicemails, enhancing overall productivity. - **According to verified reviews** , Dialpad Support's voicemail drop feature is particularly praised for its efficiency, making it easier for users to manage their communications. However, some users have noted that the support team, while trying their best, may not always resolve issues as quickly as desired. - **G2 reviewers report** that Kixie PowerCall & SMS shines in its ease of setup and use, with many users finding the onboarding process intuitive. This is a significant advantage for small businesses that may not have extensive technical resources. - **Users say** that while Dialpad Support has a solid feature set, it faces challenges in areas like lead qualification and follow-up, where Kixie PowerCall & SMS outperforms with higher ratings. This difference can impact sales teams looking for effective tools to manage their leads efficiently. | | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | | **Total Reviews** | 706 | 865 | | **Largest Market Segment** | Mid-Market (56.0% of reviews) | Small-Business (83.4% of reviews) | | **Entry Level Price** | $15.00 1 Organizer Month | Free Trial | --- ## Top Pros & Cons ### Dialpad Support Pros: - Helpful (84 reviews) - Ease of Use (60 reviews) Cons: - Poor Customer Support (32 reviews) - Call Issues (29 reviews) ### Kixie PowerCall & SMS Pros: - Ease of Use (56 reviews) - Helpful (55 reviews) Cons: - Call Issues (21 reviews) - Number Issues (11 reviews) --- ## Ratings Comparison | Rating | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Meets Requirements** | 8.9 (456 reviews) | 9.3 (745 reviews) | | **Ease of Use** | 8.9 (595 reviews) | 9.3 (761 reviews) | | **Ease of Setup** | 9.0 (255 reviews) | 9.2 (456 reviews) | | **Ease of Admin** | 8.8 (201 reviews) | 9.1 (301 reviews) | | **Quality of Support** | 8.8 (434 reviews) | 9.6 (739 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (198 reviews) | 9.2 (300 reviews) | | **Product Direction (% positive)** | 9.0 (430 reviews) | 9.4 (752 reviews) | --- ## Pricing ### Dialpad Support #### Entry-Level Pricing Plan: Business Price: $15.00 1 Organizer Month Description: NA Key Features: - $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants [Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing) #### Free Trial Yes ### Kixie PowerCall & SMS #### Entry-Level Pricing Plan: Integrated Price: Free Trial Key Features: - Business phone service - Bi-directional CRM integration - Text Messaging (SMS + MMS) [Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | N/A | N/A | | **Kixie PowerCall & SMS** | 9.2/10 | 95 | #### Lead Facilitation | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Customer-facing Chatbot** | Not enough data | Feature Not Available | | **Lead Qualification** | Not enough data | 8.8 (71 reviews) | | **Lead Follow-up** | Not enough data | 9.1 (77 reviews) | | **Meeting Scheduling ** | Not enough data | 8.9 (72 reviews) | #### Organization | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | 9.0 (49 reviews) | | **Data Entry** | Not enough data | 9.0 (73 reviews) | | **Integrations / APIs** | Not enough data | 9.3 (81 reviews) | #### Performance Analysis | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Coaching ** | Not enough data | 9.5 (76 reviews) | | **Peformance Tracking** | Not enough data | 9.5 (82 reviews) | #### Sales Analysis | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **ROI Forecasting ** | Not enough data | 9.4 (68 reviews) | | **Sales Forecasting ** | Not enough data | 9.2 (71 reviews) | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text Generation** | Not enough data | 9.2 (36 reviews) | | **AI Text Summarization** | Not enough data | 9.5 (35 reviews) | #### Agentic AI - AI Sales Assistant | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | N/A | N/A | | **Kixie PowerCall & SMS** | 8.8/10 | 206 | #### Integrated Workflows | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Task Management** | Not enough data | 9.1 (161 reviews) | | **Email Tracking/Automation** | Not enough data | 8.9 (155 reviews) | | **Calls and Voice** | Not enough data | 9.5 (194 reviews) | | **Other Outreach Options ** | Not enough data | 9.0 (156 reviews) | | **CRM Integration** | Not enough data | 9.5 (189 reviews) | | **Calendar** | Not enough data | 8.8 (146 reviews) | | **Shared Records** | Not enough data | 9.0 (158 reviews) | #### Repeatability and Reportability | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Content Management** | Not enough data | 9.0 (156 reviews) | | **Workflow Management** | Not enough data | 9.2 (158 reviews) | | **Workflow Performance** | Not enough data | 9.2 (163 reviews) | | **Sales Coaching and Insights** | Not enough data | 9.1 (156 reviews) | | **Gamification** | Not enough data | 8.6 (136 reviews) | #### AI and Automation | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Lead Prioritization** | Not enough data | 9.0 (144 reviews) | | **Lead Scoring** | Not enough data | 8.8 (139 reviews) | | **Best Time of Day Scheduling** | Not enough data | 8.8 (136 reviews) | | **Buyer Intelligence** | Not enough data | 8.8 (130 reviews) | | **Machine Learning** | Not enough data | 8.6 (130 reviews) | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - Sales Engagement | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (18 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (18 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (18 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (17 reviews) | | **Proactive Assistance** | Not enough data | 8.2 (17 reviews) | | **Decision Making** | Not enough data | 8.0 (17 reviews) | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.1/10 | 35 | | **Kixie PowerCall & SMS** | 8.8/10 | 340 | #### Dialing Options | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Preview Dialing** | 8.8 (30 reviews) | 9.2 (297 reviews) ✓ Verified | | **Progressive Dialing** | 8.7 (28 reviews) | 9.3 (284 reviews) ✓ Verified | | **Predictive Dialing** | Not enough data | 8.9 (11 reviews) | #### Agent Tools | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Whisper Coaching ** | 8.9 (24 reviews) | 8.7 (256 reviews) ✓ Verified | | **Callback Scheduling ** | 7.7 (8 reviews) | 8.8 (269 reviews) ✓ Verified | | **Call Recording ** | 9.1 (31 reviews) | 9.6 (318 reviews) ✓ Verified | #### Automation | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Voice Activity Detection** | 7.2 (9 reviews) | 9.0 (259 reviews) ✓ Verified | | **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | 9.0 (254 reviews) ✓ Verified | | **Call Scrubbing** | 6.2 (7 reviews) | 9.0 (251 reviews) | #### Agentic AI - Auto Dialer | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | #### AI Capabilities - Auto Dialer | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | 8.5 (8 reviews) | | **Compliance Monitoring** | Not enough data | 8.1 (8 reviews) | | **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (8 reviews) | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.5/10 | 101 | | **Kixie PowerCall & SMS** | 8.7/10 | 22 | #### Call Analytics | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Call Recording** | 9.2 (99 reviews) | 9.7 (22 reviews) | | **Machine Learning** | 8.3 (93 reviews) | 9.3 (21 reviews) | | **Call Analysis** | 8.5 (97 reviews) | 9.5 (21 reviews) | | **Lead Qualification** | 8.2 (48 reviews) | 9.3 (22 reviews) | #### Artificial Intelligence - Conversation Intelligence | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Customer Scoring** | 8.6 (81 reviews) | 8.7 (20 reviews) | | **Speech-to-Text** | 8.2 (92 reviews) | 7.6 (21 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text Summarization** | 8.8 (34 reviews) | 8.4 (22 reviews) | #### Agentic AI - Conversation Intelligence | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (5 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | | **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | | **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | | **Decision Making** | Not enough data | 8.7 (5 reviews) | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | N/A | N/A | | **Kixie PowerCall & SMS** | 8.8/10 | 102 | #### Text Messaging | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Bulk SMS** | Not enough data | 8.8 (85 reviews) | | **Two-Way Text Messaging** | Not enough data | 9.4 (96 reviews) | | **Text Scheduler** | Not enough data | 8.8 (81 reviews) | | **Automatic Replies** | Not enough data | 9.1 (86 reviews) | | **Automatic URL Shortening** | Not enough data | 8.8 (71 reviews) | | **MMS Marketing** | Not enough data | 8.6 (78 reviews) | | **Personalization** | Not enough data | 9.3 (95 reviews) | | **Transactional SMS** | Not enough data | 9.1 (86 reviews) | #### SMS Platform | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Reporting** | Not enough data | 9.3 (90 reviews) | | **Automation** | Not enough data | 9.2 (88 reviews) | | **White Label** | Not enough data | 8.7 (74 reviews) | | **Text-to-Landline** | Not enough data | Feature Not Available | | **Short Codes** | Not enough data | Feature Not Available | | **API Integration** | Not enough data | 9.1 (81 reviews) | #### Agentic AI - SMS Marketing | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | | **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | | **Decision Making** | Not enough data | 8.3 (6 reviews) | #### AI Automation - SMS Marketing | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI SMS** | Not enough data | Not enough data | #### AI Content Generation - SMS Marketing | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI SMS** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.5/10 | 186 | | **Kixie PowerCall & SMS** | 9.0/10 | 111 | #### Channels | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Voice** | 8.8 (164 reviews) | 9.5 (104 reviews) | | **Social** | 8.3 (114 reviews) | 8.6 (71 reviews) | | **Web Chat** | Feature Not Available | 8.6 (71 reviews) | | **Mobile SMS** | 8.4 (134 reviews) | 9.1 (103 reviews) | | **Email** | Feature Not Available | 8.8 (92 reviews) | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text-to-Speech** | 8.3 (36 reviews) | 8.6 (65 reviews) | #### Functions | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Session Routing** | 8.9 (131 reviews) | 9.3 (89 reviews) | | **Session Queuing** | 8.6 (135 reviews) | 9.0 (87 reviews) | | **Concurrent Calling** | 8.4 (130 reviews) | 9.3 (86 reviews) | | **Speech Analytics** | 8.1 (140 reviews) | 8.9 (82 reviews) | | **Auto Dialer** | 8.5 (108 reviews) | 9.3 (87 reviews) | | **IVR** | 8.6 (120 reviews) | 9.0 (89 reviews) | | **Inbound Screen Pop** | 8.5 (128 reviews) | 9.1 (91 reviews) | | **Persistent Data** | 8.6 (125 reviews) | 9.1 (88 reviews) | #### Agentic AI - Contact Center | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Session Summary Notes** | 8.5 (137 reviews) | 9.2 (92 reviews) | | **Administrator Access** | 8.8 (124 reviews) | 9.4 (92 reviews) | | **Reporting & Dashboards** | 8.5 (139 reviews) | 9.2 (95 reviews) | | **Session Recording** | 8.7 (143 reviews) | 9.4 (93 reviews) | | **Agent Scheduling and Assignment** | Feature Not Available | 8.9 (75 reviews) | ### Employee Scheduling | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.5/10 | 71 | | **Kixie PowerCall & SMS** | N/A | N/A | #### Platform Basics | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Reporting** | 8.4 (64 reviews) | Not enough data | | **Dashboard** | 8.9 (65 reviews) | Not enough data | | **Performance** | 9.0 (68 reviews) | Not enough data | #### Platform Content | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Automation** | 8.5 (67 reviews) | Not enough data | | **File Sharing** | 7.6 (60 reviews) | Not enough data | | **Content Library** | 7.9 (61 reviews) | Not enough data | #### Platform Additional Functionality | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Integrations** | 8.6 (65 reviews) | Not enough data | | **Mobility** | 8.5 (60 reviews) | Not enough data | | **Forecasting** | 8.7 (63 reviews) | Not enough data | | **Task Management** | 8.8 (64 reviews) | Not enough data | | **Portal** | 8.9 (62 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.6/10 | 68 | | **Kixie PowerCall & SMS** | 8.7/10 | 117 | #### Platform | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Omnichannel** | 8.0 (40 reviews) | 8.9 (87 reviews) | | **Mobile Access** | 8.8 (47 reviews) | 8.6 (97 reviews) | | **Queue Management** | 8.6 (53 reviews) | 9.1 (96 reviews) | | **Call Routing** | 8.7 (59 reviews) | 9.2 (104 reviews) | | **Call Back** | 8.9 (57 reviews) | 9.1 (100 reviews) | | **IVR** | 8.5 (42 reviews) | 9.0 (89 reviews) | | **Automatic Call Distribution** | 8.7 (51 reviews) | 9.1 (93 reviews) | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text-to-Speech** | 8.5 (19 reviews) | 8.0 (76 reviews) | #### Workforce Management | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Call Monitoring** | 8.9 (61 reviews) | 9.3 (106 reviews) | | **Performance Evaluation** | 8.7 (57 reviews) | 9.2 (98 reviews) | #### Call Center Infrastructure (CCI) | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.6 (23 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (22 reviews) | | **Proactive Assistance** | Not enough data | 7.4 (22 reviews) | #### Administrative | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Call Recording** | 8.9 (65 reviews) | 9.4 (109 reviews) | | **Reporting & Dashboards** | 8.5 (61 reviews) | 9.2 (108 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | N/A | N/A | | **Kixie PowerCall & SMS** | 9.6/10 | 91 | #### Platform Basics - VoIP Providers | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Phone Calls** | Not enough data | 9.8 (84 reviews) ✓ Verified | | **Video Calls** | Not enough data | Feature Not Available | | **Instant Messaging** | Not enough data | Feature Not Available | | **Screen Sharing** | Not enough data | Feature Not Available | | **Conference Calls** | Not enough data | 9.4 (68 reviews) ✓ Verified | | **Desk-to-Desk Calls** | Not enough data | 9.6 (71 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Software Pairing** | Not enough data | 9.6 (70 reviews) | | **Browser Extension** | Not enough data | 9.8 (82 reviews) | | **Individual Download** | Not enough data | 9.8 (60 reviews) | #### Advanced Features | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Hold Music** | Not enough data | 9.5 (66 reviews) | | **Automated Attendants** | Not enough data | 9.6 (62 reviews) ✓ Verified | | **VOiP Number** | Not enough data | 9.8 (81 reviews) | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | N/A | N/A | | **Kixie PowerCall & SMS** | 8.8/10 | 101 | #### Agentic AI - Sales Performance Management | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | | **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | #### Incentives | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Badges** | Not enough data | 8.5 (73 reviews) | | **Triggers** | Not enough data | 8.7 (78 reviews) | | **Commission Calculator** | Not enough data | Feature Not Available | | **Leaderboards** | Not enough data | 8.8 (82 reviews) | #### Personalization | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Profiles** | Not enough data | 9.0 (81 reviews) | | **Custom Reports** | Not enough data | 9.0 (82 reviews) | | **Dashboards** | Not enough data | 9.3 (91 reviews) | | **Goal Setting** | Not enough data | 9.1 (77 reviews) | #### Administrative | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Integration** | Not enough data | 9.4 (90 reviews) | | **Employee Structure** | Not enough data | 9.1 (73 reviews) | | **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.4/10 | 101 | | **Kixie PowerCall & SMS** | 9.1/10 | 343 | #### Agentic AI - Outbound Call Tracking | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (9 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (9 reviews) | #### Calling | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Record Calls** | 9.4 (91 reviews) | 9.7 (331 reviews) | | **Generate Location** | 8.7 (74 reviews) | 9.3 (267 reviews) | | **Call Types** | 9.0 (84 reviews) | 9.5 (300 reviews) | | **Click-to-Call** | 8.9 (87 reviews) | 9.6 (326 reviews) | | **Auto Dialer** | Not enough data | 9.4 (11 reviews) | #### Contacts | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Personalization** | 8.6 (82 reviews) | 9.1 (296 reviews) | | **Information Locater** | 8.6 (80 reviews) | 9.1 (278 reviews) | | **Record Prospect Data** | 8.4 (72 reviews) | 9.3 (283 reviews) | #### Insights | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Notes** | 8.3 (80 reviews) | 9.3 (288 reviews) | | **Daily Summary** | 8.7 (85 reviews) | 9.4 (294 reviews) | | **Automated Voicemails** | 8.5 (78 reviews) | 9.5 (291 reviews) | | **Automated Emails** | 7.0 (31 reviews) | 8.8 (236 reviews) | | **Sorts Prospects** | 6.9 (31 reviews) | 9.0 (231 reviews) | | **Automated Note Taking** | Not enough data | 8.8 (11 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.7/10 | 59 | | **Kixie PowerCall & SMS** | 9.3/10 | 88 | #### Agentic AI - Sales Coaching | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Knowledge Base** | 8.8 (47 reviews) | 9.6 (73 reviews) | | **Coaching Materials** | 8.9 (46 reviews) | 9.3 (70 reviews) | | **Playbook Creation** | 8.7 (19 reviews) | 9.2 (40 reviews) | | **Video Record** | 8.6 (40 reviews) | Feature Not Available | #### Feedback | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Review** | 8.7 (44 reviews) | 9.6 (66 reviews) | | **Scorecard** | 8.6 (18 reviews) | 9.7 (64 reviews) | | **Coaching Card** | 8.7 (44 reviews) | 9.6 (61 reviews) | | **Leaderboard** | 8.7 (47 reviews) | 9.4 (68 reviews) | | **Real-Time Updates** | 8.8 (48 reviews) | 9.5 (70 reviews) | | **Notifications** | 9.0 (49 reviews) | 9.2 (70 reviews) | | **Competition** | 8.0 (17 reviews) | 9.3 (63 reviews) | #### Generative AI | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **AI Text Summarization** | 8.8 (13 reviews) | 8.3 (32 reviews) | ### Workforce Management | Product | Score | Reviews | |---|---|---| | **Dialpad Support** | 8.7/10 | 54 | | **Kixie PowerCall & SMS** | N/A | N/A | #### Platform | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Customization ** | 8.8 (53 reviews) | Not enough data | | **Integration APIs** | 8.7 (52 reviews) | Not enough data | | **Internationalization** | 9.0 (50 reviews) | Not enough data | | **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | | **Dashboards** | 8.9 (48 reviews) | Not enough data | #### Workforce Management Platform Features | Feature | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | | **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | | **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | | **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | | **Skills Management** | 8.5 (51 reviews) | Not enough data | | **Succession Planning** | 8.2 (48 reviews) | Not enough data | | **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | | **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | | **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | | **Team Communication** | 9.0 (49 reviews) | Not enough data | --- ## Categories **Shared Categories (6):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Unique to Dialpad Support (2):** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Unique to Kixie PowerCall & SMS (5):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## Reviewer Demographics ### By Company Size | Segment | Dialpad Support | Kixie PowerCall & SMS | |---|---|---| | **Small-Business** | 38.3% | 83.4% | | **Mid-Market** | 56.0% | 15.6% | | **Enterprise** | 5.7% | 0.9% | ### By Industry #### Dialpad Support - **Financial Services:** 8.5% - **Consumer Services:** 7.6% - **Computer Software:** 6.1% - **Information Technology and Services:** 5.8% - **Construction:** 4.6% - **Staffing and Recruiting:** 3.9% - **Hospital & Health Care:** 3.7% - **Insurance:** 3.7% - **Marketing and Advertising:** 2.8% - **Medical Practice:** 2.5% - **Other:** 50.7% #### Kixie PowerCall & SMS - **Financial Services:** 11.4% - **Marketing and Advertising:** 10.7% - **Real Estate:** 9.2% - **Insurance:** 9.1% - **Computer Software:** 5.8% - **Construction:** 2.9% - **Information Technology and Services:** 2.9% - **Consumer Services:** 2.8% - **Accounting:** 2.0% - **Staffing and Recruiting:** 1.9% - **Other:** 41.2% --- ## Alternatives ### Alternatives to Dialpad Support - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1623 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews) ### Alternatives to Kixie PowerCall & SMS - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1623 reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1631 reviews) - [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (867 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (288 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews) --- ## Top Discussions ### Dialpad Support - Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote > **Top comment:** "Natterbox" - Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..." - Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version." - Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..." - Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team." ### Kixie PowerCall & SMS - Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..." - Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)* > **Top comment:** "The main thing to do is ensure you 1) upload the contacts with a phone number 2) make sure the phone number is a standard phone number field - not a..." - Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. " - Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "You can utilize wireless headsets with Kixie!" - Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-kixie-powercall-sms)