Compare Agiloft vs Whatfix

See this
comparison of Agiloft vs. Whatfix
based on data from user reviews. Agiloft rates 4.6/5 stars with 40 reviews. Whatfix rates 4.7/5 stars with 57 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
Agiloft
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
8.2
8.7
Ease of Setup
Ease of Setup
7.5
8.1
Ease of Admin
Ease of Admin
8.5
8.2
Quality of Support
Quality of Support
8.6
9.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
9.8
Meets Requirements
Agiloft
9.0
Whatfix
8.9
Ease of Use
Agiloft
8.2
Whatfix
8.7
Ease of Setup
Agiloft
7.5
Whatfix
8.1
Ease of Admin
Agiloft
8.5
Whatfix
8.2
Quality of Support
Agiloft
8.6
Whatfix
9.9
Ease of Doing Business With
Agiloft
9.4
Whatfix
9.3
Product Direction (% positive)
Agiloft
8.9
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Whatfix
8.9
Searchable Articles
Agiloft
Not enough data available
Whatfix
8.9
Community Forums
Agiloft
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Whatfix
8.6
Interaction
Web Portals
Agiloft
Not enough data available
Whatfix
9.4
Forum to Reponse
Agiloft
Not enough data available
Whatfix
9.6
Tickets and Tagging
Agiloft
Not enough data available
Whatfix
9.6
Live Chat
Agiloft
Not enough data available
Whatfix
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
36.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
29.8%
Agiloft
Small-Business
48.6%
Mid-Market
32.4%
Enterprise
18.9%
Whatfix
Small-Business
36.8%
Mid-Market
33.3%
Enterprise
29.8%

Reviewers' Industry

 
Information Technology and Services
30.0%
Computer Software
24.6%
 
Computer Software
17.5%
Information Technology and Services
14.0%
 
Telecommunications
5.0%
Internet
7.0%
 
Non-Profit Organization Management
5.0%
Consumer Goods
5.3%
 
Marketing and Advertising
5.0%
Packaging and Containers
3.5%
 
Other
37.5%
Other
45.6%
Agiloft
Information Technology and Services
30.0%
Computer Software
17.5%
Telecommunications
5.0%
Non-Profit Organization Management
5.0%
Marketing and Advertising
5.0%
Other
37.5%
Whatfix
Computer Software
24.6%
Information Technology and Services
14.0%
Internet
7.0%
Consumer Goods
5.3%
Packaging and Containers
3.5%
Other
45.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Kelton W.
Administrator

Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Whatfix
Most Helpful Favorable Review
Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Kelton W.
Administrator

Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Agiloft a QuestionContact AgiloftAsk Whatfix a QuestionContact Whatfix