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Compare Agiloft, UseResponse, and Zendesk Support

Pricing

 
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Cloud
$15
per agent, per month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.7
Ease of Use
Ease of Use
8.2
9.3
8.6
Ease of Setup
Ease of Setup
7.5
9.2
8.2
Ease of Admin
Ease of Admin
8.4
9.2
8.3
Quality of Support
Quality of Support
8.7
9.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.6
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Zendesk Support
8.7
Ease of Use
Agiloft
8.2
UseResponse
9.3
Zendesk Support
8.6
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Zendesk Support
8.2
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Zendesk Support
8.3
Quality of Support
Agiloft
8.7
UseResponse
9.9
Zendesk Support
8.3
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Zendesk Support
8.4
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
UseResponse
9.3
Zendesk Support
8.5
Response Automation
Agiloft
9.3
UseResponse
9.5
Zendesk Support
8.4
SLA Management
Agiloft
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Agiloft
8.5
UseResponse
9.6
Zendesk Support
8.4
Ticket Collaboration
Agiloft
9.4
UseResponse
9.4
Zendesk Support
8.6
Ticket creation user experience
Agiloft
8.9
UseResponse
9.5
Zendesk Support
8.9
Ticket response user experience
Agiloft
8.7
UseResponse
9.3
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Community Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.9
Live Chat
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Agiloft
8.9
UseResponse
9.6
Zendesk Support
8.5
Email to Case
Agiloft
8.8
UseResponse
9.4
Zendesk Support
8.8
Chat/Live Support
Agiloft
7.9
UseResponse
9.0
Zendesk Support
8.4
Social Integration
Agiloft
6.3
UseResponse
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
UseResponse
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Agiloft
8.6
UseResponse
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Agiloft
8.0
UseResponse
Not enough data available
Zendesk Support
8.2
Call Scripting
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.9
Interactive Voice Response (IVR)
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Agiloft
5.8
UseResponse
8.6
Zendesk Support
8.0
Knowledge Base
Agiloft
8.6
UseResponse
9.3
Zendesk Support
8.4
Ideas/Feedback
Agiloft
7.2
UseResponse
8.9
Zendesk Support
8.1
Q&A
Agiloft
7.4
UseResponse
9.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.0
Reporting
Agiloft
7.7
UseResponse
8.1
Zendesk Support
8.0
Dashboards
Agiloft
8.1
UseResponse
8.1
Zendesk Support
8.1
Platform
ITIL Compliance
Agiloft
8.9
UseResponse
Not enough data available
Zendesk Support
8.2
Mobile User Support
Agiloft
7.0
UseResponse
9.3
Zendesk Support
8.1
Customization
Agiloft
9.1
UseResponse
9.2
Zendesk Support
8.0
User, Role, and Access Management
Agiloft
9.4
UseResponse
9.3
Zendesk Support
8.3
Internationalization
Agiloft
8.5
UseResponse
9.8
Zendesk Support
8.2
Performance & Reliability
Agiloft
8.8
UseResponse
8.5
Zendesk Support
8.5
Integration APIs
Agiloft
8.8
UseResponse
8.0
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
16.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Computer Software
17.8%
 
Computer Software
16.3%
Semiconductors
10.0%
Information Technology and Services
15.3%
 
Telecommunications
4.7%
Internet
10.0%
Internet
10.0%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Retail
3.5%
 
Other
34.9%
Other
35.0%
Other
48.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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