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Compare Agiloft, UseResponse, and TeamSupport

Pricing

 
Enterprise Package
$3000+
per solution
Support Desk
$50
/ agent / month billed annually
 
Self-Hosted
$899
one-time fee
Enterprise
$65
/ agent / month billed annually
 
Cloud
$15
per agent, per month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.6
Ease of Use
Ease of Use
8.2
9.3
8.6
Ease of Setup
Ease of Setup
7.5
9.2
8.4
Ease of Admin
Ease of Admin
8.4
9.2
8.7
Quality of Support
Quality of Support
8.7
9.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.0
Meets Requirements
Agiloft
9.0
UseResponse
9.0
TeamSupport
8.6
Ease of Use
Agiloft
8.2
UseResponse
9.3
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
UseResponse
9.2
TeamSupport
8.4
Ease of Admin
Agiloft
8.4
UseResponse
9.2
TeamSupport
8.7
Quality of Support
Agiloft
8.7
UseResponse
9.9
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
UseResponse
9.3
TeamSupport
8.4
Response Automation
Agiloft
9.3
UseResponse
9.5
TeamSupport
8.5
SLA Management
Agiloft
8.0
UseResponse
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Agiloft
8.5
UseResponse
9.6
TeamSupport
8.6
Ticket Collaboration
Agiloft
9.4
UseResponse
9.4
TeamSupport
8.8
Ticket creation user experience
Agiloft
8.9
UseResponse
9.5
TeamSupport
8.9
Ticket response user experience
Agiloft
8.7
UseResponse
9.3
TeamSupport
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.3
Searchable Articles
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.4
Community Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.7
Forum to Reponse
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.3
Tickets and Tagging
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.8
Live Chat
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
8.5
Communication Channels
Customer Portal
Agiloft
8.9
UseResponse
9.6
TeamSupport
8.5
Email to Case
Agiloft
8.8
UseResponse
9.4
TeamSupport
8.9
Chat/Live Support
Agiloft
7.9
UseResponse
9.0
TeamSupport
8.4
Social Integration
Agiloft
6.3
UseResponse
Not enough data available
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
UseResponse
Not enough data available
TeamSupport
8.1
Customer and Contacts Database
Agiloft
8.6
UseResponse
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Agiloft
8.0
UseResponse
Not enough data available
TeamSupport
8.6
Call Scripting
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
UseResponse
8.6
TeamSupport
8.2
Knowledge Base
Agiloft
8.6
UseResponse
9.3
TeamSupport
8.4
Ideas/Feedback
Agiloft
7.2
UseResponse
8.9
TeamSupport
8.4
Q&A
Agiloft
7.4
UseResponse
9.6
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
UseResponse
Not enough data available
TeamSupport
Not enough data available
Reporting
Agiloft
7.7
UseResponse
8.1
TeamSupport
8.3
Dashboards
Agiloft
8.1
UseResponse
8.1
TeamSupport
8.6
Platform
ITIL Compliance
Agiloft
8.9
UseResponse
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Agiloft
7.0
UseResponse
9.3
TeamSupport
7.5
Customization
Agiloft
9.1
UseResponse
9.2
TeamSupport
8.5
User, Role, and Access Management
Agiloft
9.4
UseResponse
9.3
TeamSupport
8.7
Internationalization
Agiloft
8.5
UseResponse
9.8
TeamSupport
7.8
Performance & Reliability
Agiloft
8.8
UseResponse
8.5
TeamSupport
8.6
Integration APIs
Agiloft
8.8
UseResponse
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
12.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
TeamSupport
Small-Business
40.8%
Mid-Market
47.2%
Enterprise
12.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Computer Software
26.5%
 
Computer Software
16.3%
Semiconductors
10.0%
Information Technology and Services
21.1%
 
Telecommunications
4.7%
Internet
10.0%
Internet
5.6%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Hospitality
3.7%
 
Other
34.9%
Other
35.0%
Other
38.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.1%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

The people and support behind the product which is feature rich and mature.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
UseResponse
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Agiloft
No downloads provided
UseResponse
No downloads provided
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