Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, UseResponse, and ServiceNow

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.4
Ease of Use
Ease of Use
8.2
9.3
7.4
Ease of Setup
Ease of Setup
7.5
9.2
7.2
Ease of Admin
Ease of Admin
8.4
9.2
7.8
Quality of Support
Quality of Support
8.7
9.9
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.8
Meets Requirements
Agiloft
9.0
UseResponse
9.0
ServiceNow
8.4
Ease of Use
Agiloft
8.2
UseResponse
9.3
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
UseResponse
9.2
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
UseResponse
9.2
ServiceNow
7.8
Quality of Support
Agiloft
8.7
UseResponse
9.9
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
78.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Semiconductors
10.0%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Internet
10.0%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Financial Services
6.1%
 
Other
34.9%
Other
35.0%
Other
44.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

The people and support behind the product which is feature rich and mature.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
Ask Agiloft a QuestionContact AgiloftAsk UseResponse a QuestionContact UseResponseRequest More InformationRequest More Information