Compare Agiloft, UseResponse, Samanage, and Spiceworks Help Desk

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
YOU HOST IT
Free
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
Spiceworks Hosts It
Free
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.1
8.6
8.6
Ease of Use
Ease of Use
8.2
9.2
9.0
8.7
Ease of Setup
Ease of Setup
7.5
9.4
8.7
8.7
Ease of Admin
Ease of Admin
8.4
9.4
8.9
8.7
Quality of Support
Quality of Support
8.7
9.8
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.9
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.1
8.1
Meets Requirements
Agiloft
9.0
UseResponse
9.1
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
Agiloft
8.2
UseResponse
9.2
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
Agiloft
7.5
UseResponse
9.4
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
Agiloft
8.4
UseResponse
9.4
Samanage
8.9
Spiceworks Help Desk
8.7
Quality of Support
Agiloft
8.7
UseResponse
9.8
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.9
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.1
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.9%
6.5%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
50.0%
70.4%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.1%
23.0%
12.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
26.1%
Information Technology and Services
11.6%
Information Technology and Services
21.2%
 
Computer Software
16.3%
Computer Software
13.0%
Hospital & Health Care
10.3%
Education Management
7.3%
 
Telecommunications
4.7%
Semiconductors
8.7%
Higher Education
6.2%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Internet
8.7%
Education Management
5.0%
Hospital & Health Care
5.2%
 
Non-Profit Organization Management
4.7%
Higher Education
8.7%
Financial Services
4.5%
Computer Software
3.2%
 
Other
34.9%
Other
34.8%
Other
62.3%
Other
57.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

wilson c.
Administrator in Information Technology and Services

When our IT department first implemented Samanage over a year ago, we had to adapt it to our style. We were able to do this without any issues. Since then, there have been too many added features that meet our needs to count. Quality is important to...

Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

G2 User in Government Administration

The tool doesn't work exactly how I would like it to for my purposes nor is it as intuitive as I had hoped, but I think we will eventually get it to where it will perform as we had hoped.

Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

UseResponse
Most Helpful Favorable Review
G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Most Helpful Critical Review
G2 User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Samanage
Most Helpful Favorable Review
wilson c.
Administrator in Information Technology and Services

When our IT department first implemented Samanage over a year ago, we had to adapt it to our style. We were able to do this without any issues. Since then, there have been too many added features that meet our needs to count. Quality is important to...

Most Helpful Critical Review
G2 User in Government Administration

The tool doesn't work exactly how I would like it to for my purposes nor is it as intuitive as I had hoped, but I think we will eventually get it to where it will perform as we had hoped.

Spiceworks Help Desk
Most Helpful Favorable Review
Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
Spiceworks Help Desk
No downloads provided
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