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Compare Agiloft, UseResponse, Samanage, and Jira Service Desk

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
GET STARTED
$10
/month
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.6
8.5
Ease of Use
Ease of Use
8.2
9.3
9.0
7.8
Ease of Setup
Ease of Setup
7.5
9.2
8.7
7.3
Ease of Admin
Ease of Admin
8.4
9.2
8.9
7.4
Quality of Support
Quality of Support
8.7
9.9
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.2
7.8
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
UseResponse
9.3
Samanage
9.0
Jira Service Desk
7.8
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
UseResponse
9.9
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.2
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
6.3%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
70.1%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
23.6%
43.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
12.1%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Semiconductors
10.0%
Hospital & Health Care
10.6%
Computer Software
15.1%
 
Telecommunications
4.7%
Internet
10.0%
Higher Education
5.8%
Internet
6.1%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Education Management
5.2%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Financial Services
4.7%
Financial Services
4.3%
 
Other
34.9%
Other
35.0%
Other
61.7%
Other
41.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

The people and support behind the product which is feature rich and mature.

Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Samanage
Most Helpful Favorable Review
Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

Most Helpful Critical Review
G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
Jira Service Desk
No downloads provided
Ask Agiloft a QuestionContact AgiloftAsk UseResponse a QuestionContact UseResponseAsk Samanage a QuestionContact SamanageAsk Jira Service Desk a QuestionContact Jira Service Desk