Compare Agiloft, UseResponse, Samanage, and Freshservice

Pricing

 
Cloud
$15
per agent, per month
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
Enterprise Package
$3000+
per solution
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
Self-Hosted
$899
one-time fee
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.1
8.6
8.8
Ease of Use
Ease of Use
8.2
9.2
9.0
9.3
Ease of Setup
Ease of Setup
7.5
9.4
8.7
8.9
Ease of Admin
Ease of Admin
8.4
9.4
8.9
9.0
Quality of Support
Quality of Support
8.7
9.8
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.9
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.1
9.4
Meets Requirements
Agiloft
9.0
UseResponse
9.1
Samanage
8.6
Freshservice
8.8
Ease of Use
Agiloft
8.2
UseResponse
9.2
Samanage
9.0
Freshservice
9.3
Ease of Setup
Agiloft
7.5
UseResponse
9.4
Samanage
8.7
Freshservice
8.9
Ease of Admin
Agiloft
8.4
UseResponse
9.4
Samanage
8.9
Freshservice
9.0
Quality of Support
Agiloft
8.7
UseResponse
9.8
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.9
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.1
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.9%
6.5%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
50.0%
70.4%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.1%
23.1%
19.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.1%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
26.1%
Information Technology and Services
11.7%
Information Technology and Services
21.0%
 
Computer Software
16.3%
Computer Software
13.0%
Hospital & Health Care
10.3%
Education Management
5.7%
 
Telecommunications
4.7%
Semiconductors
8.7%
Higher Education
6.2%
Hospital & Health Care
4.6%
 
Renewables & Environment
4.7%
Internet
8.7%
Education Management
5.0%
Construction
4.0%
 
Non-Profit Organization Management
4.7%
Higher Education
8.7%
Financial Services
4.5%
Computer Software
3.8%
 
Other
34.9%
Other
34.8%
Other
62.3%
Other
61.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
Samanage
Information Technology and Services
11.7%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Freshservice
Information Technology and Services
21.0%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
4.0%
Computer Software
3.8%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User

Some functionality we wanted hasn't been implemented.

Joyce E.
Administrator

I really can't tell the difference really with the new format. Other than a couple of new features it looks the same to me.

G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
G2 User

Some functionality we wanted hasn't been implemented.

Samanage
Most Helpful Favorable Review
Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Joyce E.
Administrator

I really can't tell the difference really with the new format. Other than a couple of new features it looks the same to me.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
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