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Compare Agiloft, UseResponse, and Samanage

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.6
Ease of Use
Ease of Use
8.2
9.3
9.0
Ease of Setup
Ease of Setup
7.5
9.2
8.7
Ease of Admin
Ease of Admin
8.4
9.2
8.9
Quality of Support
Quality of Support
8.7
9.9
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.2
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Samanage
8.6
Ease of Use
Agiloft
8.2
UseResponse
9.3
Samanage
9.0
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Samanage
8.7
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Samanage
8.9
Quality of Support
Agiloft
8.7
UseResponse
9.9
Samanage
9.0
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Samanage
9.1
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
70.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
23.6%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
12.1%
 
Computer Software
16.3%
Semiconductors
10.0%
Hospital & Health Care
10.6%
 
Telecommunications
4.7%
Internet
10.0%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Education Management
5.2%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Financial Services
4.7%
 
Other
34.9%
Other
35.0%
Other
61.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

G2 User in Computer Hardware

Ticketing system (especially reporting data) is lackluster. Support is lackluster.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Most Helpful Critical Review
G2 User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

Samanage
Most Helpful Favorable Review
Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

Most Helpful Critical Review
G2 User in Computer Hardware

Ticketing system (especially reporting data) is lackluster. Support is lackluster.

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
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