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Compare Agiloft, UseResponse, and Jira Service Desk

Pricing

 
Enterprise Package
$3000+
per solution
GET STARTED
$10
/month
 
Self-Hosted
$899
one-time fee
FOR GROWING TEAMS
$20
/agent/month
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.5
Ease of Use
Ease of Use
8.2
9.3
7.8
Ease of Setup
Ease of Setup
7.5
9.2
7.3
Ease of Admin
Ease of Admin
8.4
9.2
7.4
Quality of Support
Quality of Support
8.7
9.9
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.8
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
UseResponse
9.3
Jira Service Desk
7.8
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
UseResponse
9.9
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
8.0
Searchable Articles
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
8.0
Community Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
8.0
Forum to Reponse
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
8.8
Live Chat
Agiloft
Not enough data available
UseResponse
Not enough data available
Jira Service Desk
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
43.4%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Semiconductors
10.0%
Computer Software
15.2%
 
Telecommunications
4.7%
Internet
10.0%
Internet
6.1%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Telecommunications
4.4%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Financial Services
4.4%
 
Other
34.9%
Other
35.0%
Other
41.6%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

G2 User in Law Practice

No workflow, missing integration with outlook

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

UseResponse
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

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