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Compare Agiloft, UseResponse, and Issuetrak

Pricing

 
Enterprise Package
$3000+
per solution
Productivity
$19 (cloud)
mo/user/annual contract
 
Self-Hosted
$899
one-time fee
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Cloud
$15
per agent, per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.0
Ease of Use
Ease of Use
8.2
9.3
8.2
Ease of Setup
Ease of Setup
7.5
9.2
8.0
Ease of Admin
Ease of Admin
8.4
9.2
8.3
Quality of Support
Quality of Support
8.7
9.9
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.8
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Issuetrak
8.0
Ease of Use
Agiloft
8.2
UseResponse
9.3
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Issuetrak
8.3
Quality of Support
Agiloft
8.7
UseResponse
9.9
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Issuetrak
7.8

Features

Ticket and Case Management
Workflow
Agiloft
9.1
UseResponse
9.3
Issuetrak
7.9
Response Automation
Agiloft
9.3
UseResponse
9.5
Issuetrak
8.2
SLA Management
Agiloft
8.0
UseResponse
Not enough data available
Issuetrak
7.4
Attachments/Screencasts
Agiloft
8.5
UseResponse
9.6
Issuetrak
8.1
Ticket Collaboration
Agiloft
9.4
UseResponse
9.4
Issuetrak
8.1
Ticket creation user experience
Agiloft
8.9
UseResponse
9.5
Issuetrak
8.4
Ticket response user experience
Agiloft
8.7
UseResponse
9.3
Issuetrak
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Searchable Articles
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Community Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Live Chat
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
UseResponse
9.6
Issuetrak
8.2
Email to Case
Agiloft
8.8
UseResponse
9.4
Issuetrak
8.4
Chat/Live Support
Agiloft
7.9
UseResponse
9.0
Issuetrak
7.3
Social Integration
Agiloft
6.3
UseResponse
Not enough data available
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
UseResponse
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
Agiloft
8.6
UseResponse
Not enough data available
Issuetrak
7.8
Products and Version Tracking
Agiloft
8.0
UseResponse
Not enough data available
Issuetrak
7.9
Call Scripting
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
UseResponse
8.6
Issuetrak
8.3
Knowledge Base
Agiloft
8.6
UseResponse
9.3
Issuetrak
7.5
Ideas/Feedback
Agiloft
7.2
UseResponse
8.9
Issuetrak
7.8
Q&A
Agiloft
7.4
UseResponse
9.6
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
UseResponse
Not enough data available
Issuetrak
Not enough data available
Reporting
Agiloft
7.7
UseResponse
8.1
Issuetrak
6.8
Dashboards
Agiloft
8.1
UseResponse
8.1
Issuetrak
7.9
Platform
ITIL Compliance
Agiloft
8.9
UseResponse
Not enough data available
Issuetrak
6.9
Mobile User Support
Agiloft
7.0
UseResponse
9.3
Issuetrak
5.7
Customization
Agiloft
9.1
UseResponse
9.2
Issuetrak
7.7
User, Role, and Access Management
Agiloft
9.4
UseResponse
9.3
Issuetrak
8.3
Internationalization
Agiloft
8.5
UseResponse
9.8
Issuetrak
Not enough data available
Performance & Reliability
Agiloft
8.8
UseResponse
8.5
Issuetrak
9.2
Integration APIs
Agiloft
8.8
UseResponse
8.0
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Semiconductors
10.0%
Telecommunications
9.2%
 
Telecommunications
4.7%
Internet
10.0%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Education Management
6.2%
 
Other
34.9%
Other
35.0%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

UseResponse
Most Helpful Favorable Review
Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

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