Compare Agiloft vs UseResponse

See this
comparison of Agiloft vs. UseResponse
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. UseResponse rates 4.8/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.1
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
7.5
9.4
Ease of Admin
Ease of Admin
8.4
9.4
Quality of Support
Quality of Support
8.7
9.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.9
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
Meets Requirements
Agiloft
9.0
UseResponse
9.1
Ease of Use
Agiloft
8.2
UseResponse
9.2
Ease of Setup
Agiloft
7.5
UseResponse
9.4
Ease of Admin
Agiloft
8.4
UseResponse
9.4
Quality of Support
Agiloft
8.7
UseResponse
9.8
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.9
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0

Features

Ticket and Case Management
Ticket creation user experience
Agiloft
8.9
UseResponse
9.5
Ticket response user experience
Agiloft
8.7
UseResponse
9.4
Workflow
Agiloft
9.1
UseResponse
9.4
Response Automation
Agiloft
9.3
UseResponse
9.7
SLA Management
Agiloft
8.0
UseResponse
Not enough data available
Attachments/Screencasts
Agiloft
8.5
UseResponse
9.5
Ticket Collaboration
Agiloft
9.4
UseResponse
9.4
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Agiloft
Not enough data available
UseResponse
9.4
Community Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
UseResponse
9.2
Forum to Reponse
Agiloft
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
UseResponse
9.2
Live Chat
Agiloft
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
UseResponse
9.7
Email to Case
Agiloft
8.8
UseResponse
9.4
Chat/Live Support
Agiloft
7.9
UseResponse
9.4
Social Integration
Agiloft
6.3
UseResponse
8.6
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
UseResponse
Not enough data available
Customer and Contacts Database
Agiloft
8.6
UseResponse
9.0
Products and Version Tracking
Agiloft
8.0
UseResponse
Not enough data available
Call Scripting
Agiloft
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
UseResponse
8.7
Knowledge Base
Agiloft
8.6
UseResponse
9.3
Ideas/Feedback
Agiloft
7.2
UseResponse
8.9
Q&A
Agiloft
7.4
UseResponse
9.5
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
UseResponse
Not enough data available
Reporting
Agiloft
7.7
UseResponse
8.5
Dashboards
Agiloft
8.1
UseResponse
8.5
Platform
Mobile User Support
Agiloft
7.0
UseResponse
9.4
ITIL Compliance
Agiloft
8.9
UseResponse
8.6
Customization
Agiloft
9.1
UseResponse
9.2
User, Role, and Access Management
Agiloft
9.4
UseResponse
9.4
Internationalization
Agiloft
8.5
UseResponse
9.8
Performance & Reliability
Agiloft
8.8
UseResponse
8.8
Integration APIs
Agiloft
8.8
UseResponse
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
26.1%
 
Computer Software
16.3%
Computer Software
13.0%
 
Telecommunications
4.7%
Semiconductors
8.7%
 
Renewables & Environment
4.7%
Internet
8.7%
 
Non-Profit Organization Management
4.7%
Higher Education
8.7%
 
Other
34.9%
Other
34.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

Screenshots

 
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