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Compare Agiloft, TeamSupport, and ServiceNow

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
Ease of Use
Ease of Use
8.2
8.6
7.4
Ease of Setup
Ease of Setup
7.5
8.4
7.2
Ease of Admin
Ease of Admin
8.4
8.7
7.8
Quality of Support
Quality of Support
8.7
8.8
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
7.8
Meets Requirements
Agiloft
9.0
TeamSupport
8.6
ServiceNow
8.4
Ease of Use
Agiloft
8.2
TeamSupport
8.6
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
TeamSupport
8.4
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
TeamSupport
8.7
ServiceNow
7.8
Quality of Support
Agiloft
8.7
TeamSupport
8.8
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
TeamSupport
9.2
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
TeamSupport
9.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.7%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
47.1%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
12.1%
78.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.5%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Information Technology and Services
21.2%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Internet
5.6%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Financial Services
4.4%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Hospitality
3.7%
Financial Services
6.1%
 
Other
34.9%
Other
38.6%
Other
44.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Agiloft
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

ServiceNow
No videos provided

Downloads

Agiloft
No downloads provided
ServiceNow
No downloads provided
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