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Compare Agiloft, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.5
Ease of Use
Ease of Use
8.2
8.6
8.8
Ease of Setup
Ease of Setup
7.5
8.3
8.6
Ease of Admin
Ease of Admin
8.4
8.7
8.7
Quality of Support
Quality of Support
8.7
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
8.6
Meets Requirements
Agiloft
9.0
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Agiloft
8.2
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
Agiloft
7.5
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
Agiloft
8.4
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Agiloft
8.7
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Agiloft
9.4
TeamSupport
9.2
Freshdesk
8.9
Product Direction (% positive)
Agiloft
8.9
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
TeamSupport
8.4
Freshdesk
8.4
Response Automation
Agiloft
9.3
TeamSupport
8.5
Freshdesk
8.5
SLA Management
Agiloft
8.0
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
Agiloft
8.5
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
Agiloft
9.4
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
Agiloft
8.9
TeamSupport
8.9
Freshdesk
8.9
Ticket response user experience
Agiloft
8.7
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
TeamSupport
8.3
Freshdesk
8.8
Searchable Articles
Agiloft
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Agiloft
Not enough data available
TeamSupport
8.0
Freshdesk
8.4
Interactive FAQs & Forums
Agiloft
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Agiloft
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Agiloft
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Agiloft
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Agiloft
Not enough data available
TeamSupport
8.4
Freshdesk
8.8
Communication Channels
Customer Portal
Agiloft
8.9
TeamSupport
8.4
Freshdesk
8.6
Email to Case
Agiloft
8.8
TeamSupport
8.9
Freshdesk
9.0
Chat/Live Support
Agiloft
7.9
TeamSupport
8.4
Freshdesk
8.5
Social Integration
Agiloft
6.3
TeamSupport
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
TeamSupport
8.0
Freshdesk
8.3
Customer and Contacts Database
Agiloft
8.6
TeamSupport
8.6
Freshdesk
8.0
Products and Version Tracking
Agiloft
8.0
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
Agiloft
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Agiloft
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Agiloft
5.8
TeamSupport
8.2
Freshdesk
8.3
Knowledge Base
Agiloft
8.6
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
Agiloft
7.2
TeamSupport
8.4
Freshdesk
8.4
Q&A
Agiloft
7.4
TeamSupport
8.5
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
Agiloft
7.7
TeamSupport
8.3
Freshdesk
7.8
Dashboards
Agiloft
8.1
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Agiloft
8.9
TeamSupport
Not enough data available
Freshdesk
8.3
Mobile User Support
Agiloft
7.0
TeamSupport
7.4
Freshdesk
8.1
Customization
Agiloft
9.1
TeamSupport
8.5
Freshdesk
8.0
User, Role, and Access Management
Agiloft
9.4
TeamSupport
8.7
Freshdesk
8.5
Internationalization
Agiloft
8.5
TeamSupport
7.9
Freshdesk
8.1
Performance & Reliability
Agiloft
8.8
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
Agiloft
8.8
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
47.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.8%
10.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Information Technology and Services
20.4%
 
Computer Software
16.3%
Information Technology and Services
21.0%
Computer Software
13.9%
 
Telecommunications
4.7%
Internet
5.7%
Internet
5.9%
 
Renewables & Environment
4.7%
Financial Services
4.4%
Education Management
3.7%
 
Non-Profit Organization Management
4.7%
Hospitality
3.7%
E-Learning
3.4%
 
Other
34.9%
Other
38.5%
Other
52.6%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
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TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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