Compare Agiloft vs ServiceNow

See this
comparison of Agiloft vs. ServiceNow
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. ServiceNow rates 3.9/5 stars with 552 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.4
Ease of Use
Ease of Use
8.2
7.4
Ease of Setup
Ease of Setup
7.5
7.2
Ease of Admin
Ease of Admin
8.4
7.8
Quality of Support
Quality of Support
8.7
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Agiloft
9.0
ServiceNow
8.4
Ease of Use
Agiloft
8.2
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
ServiceNow
7.8
Quality of Support
Agiloft
8.7
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
ServiceNow
7.8

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
ServiceNow
8.6
Ticket Prioritization
Agiloft
Not enough data available
ServiceNow
8.6
Ticket Notifications
Agiloft
Not enough data available
ServiceNow
8.7
Knowledge Base
Agiloft
Not enough data available
ServiceNow
7.9
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
ServiceNow
7.9
Reporting
Dashboards
Agiloft
Not enough data available
ServiceNow
8.1
Time Tracking
Agiloft
Not enough data available
ServiceNow
8.1
Surveys
Agiloft
Not enough data available
ServiceNow
7.4
Access & Usability
Mobile
Agiloft
Not enough data available
ServiceNow
7.1
Self Service
Agiloft
Not enough data available
ServiceNow
8.0
Active Directory
Agiloft
Not enough data available
ServiceNow
8.2
Multi-Channel Access
Agiloft
Not enough data available
ServiceNow
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
79.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Computer Software
6.8%
 
Non-Profit Organization Management
4.7%
Financial Services
6.1%
 
Other
34.9%
Other
44.6%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Screenshots

 
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