Compare Agiloft, Scout RFP Strategic Sourcing Platform, SolarWinds Service Desk, and Freshservice

Pricing

 
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
SolarWinds Service Desk
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
8.8
Ease of Use
Ease of Use
8.2
9.7
9.0
9.3
Ease of Setup
Ease of Setup
7.5
9.3
8.7
8.9
Ease of Admin
Ease of Admin
8.4
9.2
8.9
9.1
Quality of Support
Quality of Support
8.7
9.9
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
9.1
9.3
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.8
SolarWinds Service Desk
8.6
Freshservice
8.8
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.7
SolarWinds Service Desk
9.0
Freshservice
9.3
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.3
SolarWinds Service Desk
8.7
Freshservice
8.9
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
SolarWinds Service Desk
8.9
Freshservice
9.1
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.9
SolarWinds Service Desk
9.0
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
SolarWinds Service Desk
9.1
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.2
SolarWinds Service Desk
9.1
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0%
6.5%
20.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
0%
69.9%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
100.0%
23.6%
19.2%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
SolarWinds Service Desk
Small-Business
6.5%
Mid-Market
69.9%
Enterprise
23.6%
Freshservice
Small-Business
20.7%
Mid-Market
60.1%
Enterprise
19.2%

Reviewers' Industry

 
Information Technology and Services
30.8%
Computer Software
20.0%
Information Technology and Services
11.5%
Information Technology and Services
20.6%
 
Computer Software
17.9%
Internet
13.3%
Hospital & Health Care
8.3%
Education Management
5.6%
 
Telecommunications
5.1%
Insurance
13.3%
Higher Education
5.7%
Hospital & Health Care
4.6%
 
Non-Profit Organization Management
5.1%
Information Technology and Services
13.3%
Education Management
5.1%
Computer Software
4.0%
 
Marketing and Advertising
5.1%
Research
6.7%
Financial Services
4.7%
Retail
3.5%
 
Other
35.9%
Other
33.3%
Other
64.7%
Other
61.7%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
Scout RFP Strategic Sourcing Platform
Computer Software
20.0%
Internet
13.3%
Insurance
13.3%
Information Technology and Services
13.3%
Research
6.7%
Other
33.3%
SolarWinds Service Desk
Information Technology and Services
11.5%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.7%
Freshservice
Information Technology and Services
20.6%
Education Management
5.6%
Hospital & Health Care
4.6%
Computer Software
4.0%
Retail
3.5%
Other
61.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Siddharth R.
User

Easy to use, very convenient to get stakeholder and supplier buy-in for maximum participation

Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Greg T.
Executive Sponsor in Hospital & Health Care

Nada, nothing, zero. ScoutRFP exceeds our needs

Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
Siddharth R.
User

Easy to use, very convenient to get stakeholder and supplier buy-in for maximum participation

Most Helpful Critical Review
Greg T.
Executive Sponsor in Hospital & Health Care

Nada, nothing, zero. ScoutRFP exceeds our needs

SolarWinds Service Desk
Most Helpful Favorable Review
Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Most Helpful Critical Review
Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

Screenshots

 
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Videos

 No videos provided

See for yourself how easy the Scout platform is to use in our on-demand demos and hear from our customers Workday, Beam Suntory, Unitywater, and VSP on the transformational success their organizations have seen with Scout.

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform

See for yourself how easy the Scout platform is to use in our on-demand demos and hear from our customers Workday, Beam Suntory, Unitywater, and VSP on the transformational success their organizations have seen with Scout.

SolarWinds Service Desk

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice
Ask Agiloft a QuestionContact AgiloftAsk Scout RFP a QuestionContact Scout RFPAsk SolarWinds Service Desk a QuestionContact SolarWinds Service DeskAsk Freshservice a QuestionContact Freshservice
 
Agiloft
Agiloft
Scout RFP Strategic Sourcing Platform
Scout RFP Strategic Sourcing Platform
Optimized for quick response
SolarWinds Service Desk
SolarWinds Service Desk
Optimized for quick response
Freshservice
Freshservice