Compare Agiloft, Scout RFP Strategic Sourcing Platform, Samanage, and Spiceworks Help Desk

Pricing

 
TEAM
$29
per month
YOU HOST IT
Free
 
BUSINESS
$59
per month
Spiceworks Hosts It
Free
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.6
8.6
Ease of Use
Ease of Use
8.2
9.6
9.0
8.7
Ease of Setup
Ease of Setup
7.5
9.3
8.7
8.7
Ease of Admin
Ease of Admin
8.4
9.2
8.9
8.7
Quality of Support
Quality of Support
8.7
9.9
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
9.1
8.1
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.7
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.6
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.3
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
Samanage
8.9
Spiceworks Help Desk
8.7
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.9
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.2
Samanage
9.1
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0%
6.5%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
0%
70.4%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
100.0%
23.0%
12.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
21.1%
Information Technology and Services
11.6%
Information Technology and Services
21.2%
 
Computer Software
16.3%
Internet
15.8%
Hospital & Health Care
10.3%
Education Management
7.3%
 
Telecommunications
4.7%
Research
10.5%
Higher Education
6.2%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Insurance
10.5%
Education Management
5.0%
Hospital & Health Care
5.2%
 
Non-Profit Organization Management
4.7%
Information Technology and Services
10.5%
Financial Services
4.5%
Computer Software
3.2%
 
Other
34.9%
Other
31.6%
Other
62.3%
Other
57.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Scout RFP Strategic Sourcing Platform
Computer Software
21.1%
Internet
15.8%
Research
10.5%
Insurance
10.5%
Information Technology and Services
10.5%
Other
31.6%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Rendi M.
Executive Sponsor in Computer Software

Ease of use! Users, suppliers, sourcing team members have all been able to quickly and easily use the tool which has increased sourcing opportunities with business owners.

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
Rendi M.
Executive Sponsor in Computer Software

Ease of use! Users, suppliers, sourcing team members have all been able to quickly and easily use the tool which has increased sourcing opportunities with business owners.

Samanage
Most Helpful Favorable Review
Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

Screenshots

 
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Scout RFP Strategic Sourcing Platform
No screenshots provided
Spiceworks Help Desk

Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
Scout RFP Strategic Sourcing Platform
No downloads provided
Spiceworks Help Desk
No downloads provided
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