Compare Agiloft, Scout RFP Strategic Sourcing Platform, Samanage, and Jira Service Desk

Pricing

 
TEAM
$29
per month
GET STARTED
$10
/month
 
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.6
8.5
Ease of Use
Ease of Use
8.2
9.6
9.0
7.9
Ease of Setup
Ease of Setup
7.5
9.6
8.7
7.3
Ease of Admin
Ease of Admin
8.4
9.2
8.9
7.4
Quality of Support
Quality of Support
8.7
9.8
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
9.1
7.9
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.6
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.6
Samanage
9.0
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.6
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.8
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.0
Samanage
9.1
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0%
6.5%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
0%
70.4%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
100.0%
23.1%
43.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.1%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
11.7%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Internet
17.6%
Hospital & Health Care
10.3%
Computer Software
15.3%
 
Telecommunications
4.7%
Research
11.8%
Higher Education
6.2%
Internet
6.0%
 
Renewables & Environment
4.7%
Insurance
11.8%
Education Management
5.0%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Higher Education
11.8%
Financial Services
4.5%
Financial Services
4.3%
 
Other
34.9%
Other
23.5%
Other
62.3%
Other
41.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Scout RFP Strategic Sourcing Platform
Computer Software
23.5%
Internet
17.6%
Research
11.8%
Insurance
11.8%
Higher Education
11.8%
Other
23.5%
Samanage
Information Technology and Services
11.7%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Aaron R.
Internal Consultant in Oil & Energy

Clean, light weight, intuitive design that delivers an excellent user experience. Unlike many legacy sourcing solutions, Scout delivers the benefits of e-sourcing without feeling like a burden for procurement professionals to use.

Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Hospital & Health Care

The amount of emails I get from the updates and status changes, when not pertaining to me. For example if it is being sent from design to the technical writer I do not need to know that and get an email alert telling me.

G2 User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
Aaron R.
Internal Consultant in Oil & Energy

Clean, light weight, intuitive design that delivers an excellent user experience. Unlike many legacy sourcing solutions, Scout delivers the benefits of e-sourcing without feeling like a burden for procurement professionals to use.

Samanage
Most Helpful Favorable Review
Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
G2 User in Hospital & Health Care

The amount of emails I get from the updates and status changes, when not pertaining to me. For example if it is being sent from design to the technical writer I do not need to know that and get an email alert telling me.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

Screenshots

 
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Scout RFP Strategic Sourcing Platform
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
Scout RFP Strategic Sourcing Platform
No downloads provided
Jira Service Desk
No downloads provided
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