Compare Agiloft, Scout RFP Strategic Sourcing Platform, Samanage, and Freshservice

Pricing

 
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.6
8.8
Ease of Use
Ease of Use
8.2
9.6
9.0
9.3
Ease of Setup
Ease of Setup
7.5
9.6
8.7
8.9
Ease of Admin
Ease of Admin
8.4
9.2
8.9
9.0
Quality of Support
Quality of Support
8.7
9.8
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
9.1
9.3
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.6
Samanage
8.6
Freshservice
8.8
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.6
Samanage
9.0
Freshservice
9.3
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.6
Samanage
8.7
Freshservice
8.9
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
Samanage
8.9
Freshservice
9.0
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.8
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.0
Samanage
9.1
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0%
6.5%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
0%
70.4%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
100.0%
23.0%
19.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
11.6%
Information Technology and Services
21.1%
 
Computer Software
16.3%
Internet
17.6%
Hospital & Health Care
10.3%
Education Management
5.6%
 
Telecommunications
4.7%
Research
11.8%
Higher Education
6.2%
Hospital & Health Care
4.6%
 
Renewables & Environment
4.7%
Insurance
11.8%
Education Management
5.0%
Construction
3.9%
 
Non-Profit Organization Management
4.7%
Higher Education
11.8%
Financial Services
4.5%
Computer Software
3.7%
 
Other
34.9%
Other
23.5%
Other
62.3%
Other
61.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Scout RFP Strategic Sourcing Platform
Computer Software
23.5%
Internet
17.6%
Research
11.8%
Insurance
11.8%
Higher Education
11.8%
Other
23.5%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Freshservice
Information Technology and Services
21.1%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Information Technology and Services

Ability to import standardized templates and then tailor to each bid. Stakeholders can submit their requests direct to the Sourcing team.

Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

David O.
Administrator in Internet

The search tool could be more complete.

G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to import standardized templates and then tailor to each bid. Stakeholders can submit their requests direct to the Sourcing team.

Samanage
Most Helpful Favorable Review
Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

Most Helpful Critical Review
David O.
Administrator in Internet

The search tool could be more complete.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

Screenshots

 
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Scout RFP Strategic Sourcing Platform
No screenshots provided

Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
Scout RFP Strategic Sourcing Platform
No downloads provided
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