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Compare Agiloft, Samanage, UseResponse, and Spiceworks Help Desk

Pricing

 
TEAM
$29
per month
Enterprise Package
$3000+
per solution
YOU HOST IT
Free
 
BUSINESS
$59
per month
Self-Hosted
$899
one-time fee
Spiceworks Hosts It
Free
 
PROFESSIONAL
$79
per month
Cloud
$15
per agent, per month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
9.0
8.6
Ease of Use
Ease of Use
8.2
9.0
9.3
8.7
Ease of Setup
Ease of Setup
7.5
8.7
9.2
8.7
Ease of Admin
Ease of Admin
8.4
8.9
9.2
8.7
Quality of Support
Quality of Support
8.7
9.0
9.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.1
9.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
10.0
8.2
Meets Requirements
Agiloft
9.0
Samanage
8.6
UseResponse
9.0
Spiceworks Help Desk
8.6
Ease of Use
Agiloft
8.2
Samanage
9.0
UseResponse
9.3
Spiceworks Help Desk
8.7
Ease of Setup
Agiloft
7.5
Samanage
8.7
UseResponse
9.2
Spiceworks Help Desk
8.7
Ease of Admin
Agiloft
8.4
Samanage
8.9
UseResponse
9.2
Spiceworks Help Desk
8.7
Quality of Support
Agiloft
8.7
Samanage
9.0
UseResponse
9.9
Spiceworks Help Desk
8.4
Ease of Doing Business With
Agiloft
9.4
Samanage
9.1
UseResponse
9.8
Spiceworks Help Desk
8.9
Product Direction (% positive)
Agiloft
8.9
Samanage
9.2
UseResponse
10.0
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
6.3%
40.0%
22.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
70.1%
46.7%
64.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
23.6%
13.3%
13.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Spiceworks Help Desk
Small-Business
22.2%
Mid-Market
64.8%
Enterprise
13.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
12.1%
Information Technology and Services
25.0%
Information Technology and Services
21.1%
 
Computer Software
16.3%
Hospital & Health Care
10.6%
Semiconductors
10.0%
Education Management
7.3%
 
Telecommunications
4.7%
Higher Education
5.8%
Internet
10.0%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Education Management
5.2%
Higher Education
10.0%
Hospital & Health Care
5.3%
 
Non-Profit Organization Management
4.7%
Financial Services
4.7%
Financial Services
10.0%
Computer Software
3.2%
 
Other
34.9%
Other
61.7%
Other
35.0%
Other
57.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Spiceworks Help Desk
Information Technology and Services
21.1%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Arran G.
Administrator in Computer Software

Where do I start? The product is awesome! - I like that its hosted - It's easy to use and my team love it - Aesthetically it looks great - The SAManage team are always engaged and want to listen to help them improve the product

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Callie C.
User in Marketing and Advertising

I've been having trouble viewing work orders assigned to me without a VERY specific set of filters. That part could be easier.

Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

Krzysztof L.
Administrator in Hospitality

Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Samanage
Most Helpful Favorable Review
Arran G.
Administrator in Computer Software

Where do I start? The product is awesome! - I like that its hosted - It's easy to use and my team love it - Aesthetically it looks great - The SAManage team are always engaged and want to listen to help them improve the product

Most Helpful Critical Review
Callie C.
User in Marketing and Advertising

I've been having trouble viewing work orders assigned to me without a VERY specific set of filters. That part could be easier.

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Krzysztof L.
Administrator in Hospitality

Very very limited options for creating help desk tickets. Sometimes very chaotic if you use email-to-ticket option. Doesn't converge the tickets very well. The asset scan is amazingly slow, clunky and slow inventory gui makes the whole process nasty. We...

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos providedNo videos provided
Agiloft
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided
Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
Spiceworks Help Desk
No downloads provided
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