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Compare Agiloft, Samanage, UseResponse, and Freshservice

Pricing

 
TEAM
$29
per month
Cloud
$15
per agent, per month
BLOSSOM
$19
/agent/month billed yearly
 
BUSINESS
$59
per month
Enterprise Package
$3000+
per solution
GARDEN
$49
/agent/month billed yearly
 
PROFESSIONAL
$79
per month
Self-Hosted
$899
one-time fee
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
9.0
8.8
Ease of Use
Ease of Use
8.2
9.0
9.3
9.3
Ease of Setup
Ease of Setup
7.5
8.7
9.2
8.9
Ease of Admin
Ease of Admin
8.4
8.9
9.2
9.0
Quality of Support
Quality of Support
8.7
9.0
9.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.1
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
10.0
9.4
Meets Requirements
Agiloft
9.0
Samanage
8.6
UseResponse
9.0
Freshservice
8.8
Ease of Use
Agiloft
8.2
Samanage
9.0
UseResponse
9.3
Freshservice
9.3
Ease of Setup
Agiloft
7.5
Samanage
8.7
UseResponse
9.2
Freshservice
8.9
Ease of Admin
Agiloft
8.4
Samanage
8.9
UseResponse
9.2
Freshservice
9.0
Quality of Support
Agiloft
8.7
Samanage
9.0
UseResponse
9.9
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
Samanage
9.1
UseResponse
9.8
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
Samanage
9.2
UseResponse
10.0
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
6.3%
40.0%
20.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
70.1%
46.7%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
23.6%
13.3%
19.2%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Freshservice
Small-Business
20.8%
Mid-Market
60.0%
Enterprise
19.2%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
12.1%
Information Technology and Services
25.0%
Information Technology and Services
21.3%
 
Computer Software
16.3%
Hospital & Health Care
10.6%
Semiconductors
10.0%
Education Management
5.7%
 
Telecommunications
4.7%
Higher Education
5.8%
Internet
10.0%
Hospital & Health Care
4.6%
 
Renewables & Environment
4.7%
Education Management
5.2%
Higher Education
10.0%
Construction
3.7%
 
Non-Profit Organization Management
4.7%
Financial Services
4.7%
Financial Services
10.0%
Computer Software
3.7%
 
Other
34.9%
Other
61.7%
Other
35.0%
Other
60.9%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Freshservice
Information Technology and Services
21.3%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
60.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

Nicolas C.
Administrator in Information Technology and Services

Nothing

G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Samanage
Most Helpful Favorable Review
Chad B.
Administrator in Financial Services

Ease of Implementation and Configuration. We considered a number of products to fulfill our Service Desk Management needs. As a whole most offer an Incident Management system, some form of Asset Management, and the ability to post solutions to your end...

Most Helpful Critical Review
G2 User

We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
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