Compare Agiloft, Samanage, and UseResponse

Pricing

 
TEAM
$29
per month
Enterprise Package
$3000+
per solution
 
BUSINESS
$59
per month
Self-Hosted
$899
one-time fee
 
PROFESSIONAL
$79
per month
Cloud
$15
per agent, per month
 
Free Trial
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
9.1
Ease of Use
Ease of Use
8.2
9.0
9.2
Ease of Setup
Ease of Setup
7.5
8.7
9.4
Ease of Admin
Ease of Admin
8.4
8.9
9.4
Quality of Support
Quality of Support
8.7
9.0
9.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.1
9.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.1
10.0
Meets Requirements
Agiloft
9.0
Samanage
8.6
UseResponse
9.1
Ease of Use
Agiloft
8.2
Samanage
9.0
UseResponse
9.2
Ease of Setup
Agiloft
7.5
Samanage
8.7
UseResponse
9.4
Ease of Admin
Agiloft
8.4
Samanage
8.9
UseResponse
9.4
Quality of Support
Agiloft
8.7
Samanage
9.0
UseResponse
9.8
Ease of Doing Business With
Agiloft
9.4
Samanage
9.1
UseResponse
9.9
Product Direction (% positive)
Agiloft
8.9
Samanage
9.1
UseResponse
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
6.5%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
70.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
23.0%
11.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
11.6%
Information Technology and Services
26.1%
 
Computer Software
16.3%
Hospital & Health Care
10.3%
Computer Software
13.0%
 
Telecommunications
4.7%
Higher Education
6.2%
Semiconductors
8.7%
 
Renewables & Environment
4.7%
Education Management
5.0%
Internet
8.7%
 
Non-Profit Organization Management
4.7%
Financial Services
4.5%
Higher Education
8.7%
 
Other
34.9%
Other
62.3%
Other
34.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

David O.
Administrator in Internet

The search tool could be more complete.

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Samanage
Most Helpful Favorable Review
Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

Most Helpful Critical Review
David O.
Administrator in Internet

The search tool could be more complete.

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
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