Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, Samanage, and Jira Service Desk

Pricing

 
TEAM
$29
per month
GET STARTED
$10
/month
 
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.5
Ease of Use
Ease of Use
8.2
9.0
7.8
Ease of Setup
Ease of Setup
7.5
8.7
7.3
Ease of Admin
Ease of Admin
8.4
8.9
7.4
Quality of Support
Quality of Support
8.7
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
7.9
Meets Requirements
Agiloft
9.0
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Samanage
9.0
Jira Service Desk
7.8
Ease of Setup
Agiloft
7.5
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Samanage
9.2
Jira Service Desk
7.9

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Samanage
8.6
Jira Service Desk
8.6
Ticket Prioritization
Agiloft
Not enough data available
Samanage
8.7
Jira Service Desk
8.6
Ticket Notifications
Agiloft
Not enough data available
Samanage
8.7
Jira Service Desk
8.5
Knowledge Base
Agiloft
Not enough data available
Samanage
8.4
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Samanage
8.5
Jira Service Desk
8.1
Reporting
Dashboards
Agiloft
Not enough data available
Samanage
8.3
Jira Service Desk
8.3
Time Tracking
Agiloft
Not enough data available
Samanage
8.2
Jira Service Desk
8.3
Surveys
Agiloft
Not enough data available
Samanage
8.1
Jira Service Desk
7.6
Access & Usability
Mobile
Agiloft
Not enough data available
Samanage
7.1
Jira Service Desk
7.5
Self Service
Agiloft
Not enough data available
Samanage
8.4
Jira Service Desk
8.3
Active Directory
Agiloft
Not enough data available
Samanage
8.2
Jira Service Desk
8.2
Multi-Channel Access
Agiloft
Not enough data available
Samanage
8.4
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
6.3%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
70.1%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
23.6%
43.6%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
12.1%
Information Technology and Services
28.5%
 
Computer Software
16.3%
Hospital & Health Care
10.6%
Computer Software
15.1%
 
Telecommunications
4.7%
Higher Education
5.8%
Internet
6.1%
 
Renewables & Environment
4.7%
Education Management
5.2%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Financial Services
4.7%
Financial Services
4.3%
 
Other
34.9%
Other
61.7%
Other
41.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
Jira Service Desk
No downloads provided
Ask Agiloft a QuestionContact AgiloftAsk Samanage a QuestionContact SamanageAsk Jira Service Desk a QuestionContact Jira Service Desk