Compare Agiloft vs Samanage

See this
comparison of Agiloft vs. Samanage
based on data from user reviews. Agiloft rates 4.5/5 stars with 39 reviews. Samanage rates 4.4/5 stars with 529 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Agiloft
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
8.2
9.0
Ease of Setup
Ease of Setup
7.5
8.7
Ease of Admin
Ease of Admin
8.4
8.9
Quality of Support
Quality of Support
8.7
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.1
Meets Requirements
Agiloft
9.0
Samanage
8.6
Ease of Use
Agiloft
8.2
Samanage
9.0
Ease of Setup
Agiloft
7.5
Samanage
8.7
Ease of Admin
Agiloft
8.4
Samanage
8.9
Quality of Support
Agiloft
8.7
Samanage
9.0
Ease of Doing Business With
Agiloft
9.4
Samanage
9.1
Product Direction (% positive)
Agiloft
8.9
Samanage
9.1

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Samanage
8.6
Ticket Prioritization
Agiloft
8.0
Samanage
8.7
Ticket Notifications
Agiloft
8.7
Samanage
8.7
Knowledge Base
Agiloft
Not enough data available
Samanage
8.4
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Samanage
8.5
Reporting
Dashboards
Agiloft
5.7
Samanage
8.3
Time Tracking
Agiloft
Not enough data available
Samanage
8.2
Surveys
Agiloft
Not enough data available
Samanage
8.1
Access & Usability
Mobile
Agiloft
6.3
Samanage
7.1
Self Service
Agiloft
8.0
Samanage
8.4
Active Directory
Agiloft
Not enough data available
Samanage
8.2
Multi-Channel Access
Agiloft
Not enough data available
Samanage
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
23.5%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Samanage
Small-Business
6.5%
Mid-Market
70.0%
Enterprise
23.5%

Reviewers' Industry

 
Information Technology and Services
30.8%
Information Technology and Services
11.6%
 
Computer Software
17.9%
Hospital & Health Care
8.3%
 
Telecommunications
5.1%
Higher Education
5.7%
 
Non-Profit Organization Management
5.1%
Education Management
5.1%
 
Marketing and Advertising
5.1%
Financial Services
4.7%
 
Other
35.9%
Other
64.6%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Samanage
Most Helpful Favorable Review
Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Most Helpful Critical Review
G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

Screenshots

 
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Videos

 No videos provided

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
Samanage

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads provided
Agiloft
No downloads provided
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