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Compare Agiloft, Jira Service Desk, Samanage, and UseResponse

Pricing

 
GET STARTED
$10
/month
TEAM
$29
per month
Enterprise Package
$3000+
per solution
 
FOR GROWING TEAMS
$20
/agent/month
BUSINESS
$59
per month
Self-Hosted
$899
one-time fee
 
PROFESSIONAL
$79
per month
Cloud
$15
per agent, per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.6
9.0
Ease of Use
Ease of Use
8.2
7.8
9.0
9.3
Ease of Setup
Ease of Setup
7.5
7.3
8.7
9.2
Ease of Admin
Ease of Admin
8.4
7.4
8.9
9.2
Quality of Support
Quality of Support
8.7
8.0
9.0
9.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.2
9.1
9.8
Product Direction (% positive)
Product Direction (% positive)
8.9
7.9
9.2
10.0
Meets Requirements
Agiloft
9.0
Jira Service Desk
8.5
Samanage
8.6
UseResponse
9.0
Ease of Use
Agiloft
8.2
Jira Service Desk
7.8
Samanage
9.0
UseResponse
9.3
Ease of Setup
Agiloft
7.5
Jira Service Desk
7.3
Samanage
8.7
UseResponse
9.2
Ease of Admin
Agiloft
8.4
Jira Service Desk
7.4
Samanage
8.9
UseResponse
9.2
Quality of Support
Agiloft
8.7
Jira Service Desk
8.0
Samanage
9.0
UseResponse
9.9
Ease of Doing Business With
Agiloft
9.4
Jira Service Desk
8.2
Samanage
9.1
UseResponse
9.8
Product Direction (% positive)
Agiloft
8.9
Jira Service Desk
7.9
Samanage
9.2
UseResponse
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
16.1%
6.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.3%
70.1%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
43.6%
23.6%
13.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
28.5%
Information Technology and Services
12.1%
Information Technology and Services
25.0%
 
Computer Software
16.3%
Computer Software
15.1%
Hospital & Health Care
10.6%
Semiconductors
10.0%
 
Telecommunications
4.7%
Internet
6.1%
Higher Education
5.8%
Internet
10.0%
 
Renewables & Environment
4.7%
Telecommunications
4.3%
Education Management
5.2%
Higher Education
10.0%
 
Non-Profit Organization Management
4.7%
Financial Services
4.3%
Financial Services
4.7%
Financial Services
10.0%
 
Other
34.9%
Other
41.7%
Other
61.7%
Other
35.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

David O.
Administrator in Internet

The search tool could be more complete.

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Samanage
Most Helpful Favorable Review
Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Most Helpful Critical Review
David O.
Administrator in Internet

The search tool could be more complete.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Jira Service Desk
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
Jira Service Desk
No downloads provided
UseResponse
No downloads provided
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