Compare Agiloft vs Jira Service Desk

See this
comparison of Agiloft vs. Jira Service Desk
based on data from user reviews. Agiloft rates 4.5/5 stars with 39 reviews. Jira Service Desk rates 4.1/5 stars with 463 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Agiloft
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
Ease of Use
Ease of Use
8.2
7.9
Ease of Setup
Ease of Setup
7.5
7.3
Ease of Admin
Ease of Admin
8.4
7.4
Quality of Support
Quality of Support
8.7
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Agiloft
9.0
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Jira Service Desk
7.8

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Jira Service Desk
8.5
Ticket Prioritization
Agiloft
8.0
Jira Service Desk
8.6
Ticket Notifications
Agiloft
8.7
Jira Service Desk
8.6
Knowledge Base
Agiloft
Not enough data available
Jira Service Desk
8.2
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Jira Service Desk
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Jira Service Desk
8.1
Searchable Articles
Agiloft
Not enough data available
Jira Service Desk
8.0
Community Forums
Agiloft
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
Agiloft
Not enough data available
Jira Service Desk
7.8
Reporting
Dashboards
Agiloft
5.7
Jira Service Desk
8.3
Time Tracking
Agiloft
Not enough data available
Jira Service Desk
8.3
Surveys
Agiloft
Not enough data available
Jira Service Desk
7.6
Interaction
Web Portals
Agiloft
Not enough data available
Jira Service Desk
8.1
Forum to Reponse
Agiloft
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
Agiloft
Not enough data available
Jira Service Desk
8.8
Live Chat
Agiloft
Not enough data available
Jira Service Desk
7.5
Access & Usability
Mobile
Agiloft
6.3
Jira Service Desk
7.5
Self Service
Agiloft
8.0
Jira Service Desk
8.3
Active Directory
Agiloft
Not enough data available
Jira Service Desk
8.3
Multi-Channel Access
Agiloft
Not enough data available
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
43.1%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.5%
Enterprise
43.1%

Reviewers' Industry

 
Information Technology and Services
30.8%
Information Technology and Services
30.0%
 
Computer Software
17.9%
Computer Software
14.0%
 
Telecommunications
5.1%
Internet
6.3%
 
Non-Profit Organization Management
5.1%
Financial Services
4.3%
 
Marketing and Advertising
5.1%
Telecommunications
3.9%
 
Other
35.9%
Other
41.5%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
Jira Service Desk
Information Technology and Services
30.0%
Computer Software
14.0%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Information Technology and Services

We had some server down issues during our use.

Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
Administrator in Information Technology and Services

We had some server down issues during our use.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Screenshots

 
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