Compare Agiloft vs Jira Service Desk

See this
comparison of Agiloft vs. Jira Service Desk
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Jira Service Desk rates 4.1/5 stars with 455 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Agiloft
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
Ease of Use
Ease of Use
8.2
7.9
Ease of Setup
Ease of Setup
7.5
7.3
Ease of Admin
Ease of Admin
8.4
7.4
Quality of Support
Quality of Support
8.7
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
7.9
Meets Requirements
Agiloft
9.0
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Jira Service Desk
7.9

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Jira Service Desk
8.6
Ticket Prioritization
Agiloft
Not enough data available
Jira Service Desk
8.6
Ticket Notifications
Agiloft
Not enough data available
Jira Service Desk
8.5
Knowledge Base
Agiloft
Not enough data available
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Jira Service Desk
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Jira Service Desk
8.1
Searchable Articles
Agiloft
Not enough data available
Jira Service Desk
8.0
Community Forums
Agiloft
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
Agiloft
Not enough data available
Jira Service Desk
7.8
Reporting
Dashboards
Agiloft
Not enough data available
Jira Service Desk
8.3
Time Tracking
Agiloft
Not enough data available
Jira Service Desk
8.3
Surveys
Agiloft
Not enough data available
Jira Service Desk
7.6
Interaction
Web Portals
Agiloft
Not enough data available
Jira Service Desk
8.1
Forum to Reponse
Agiloft
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
Agiloft
Not enough data available
Jira Service Desk
8.8
Live Chat
Agiloft
Not enough data available
Jira Service Desk
7.5
Access & Usability
Mobile
Agiloft
Not enough data available
Jira Service Desk
7.5
Self Service
Agiloft
Not enough data available
Jira Service Desk
8.3
Active Directory
Agiloft
Not enough data available
Jira Service Desk
8.2
Multi-Channel Access
Agiloft
Not enough data available
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
43.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Computer Software
15.3%
 
Telecommunications
4.7%
Internet
6.0%
 
Renewables & Environment
4.7%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Financial Services
4.3%
 
Other
34.9%
Other
41.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

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