Compare Agiloft vs Inbenta

See this
comparison of Agiloft vs. Inbenta
based on data from user reviews. Agiloft rates 4.6/5 stars with 40 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
Agiloft
Free Trial
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.2
Ease of Use
Ease of Use
8.2
8.5
Ease of Setup
Ease of Setup
7.5
9.1
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.6
9.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
Meets Requirements
Agiloft
9.0
Inbenta
8.2
Ease of Use
Agiloft
8.2
Inbenta
8.5
Ease of Setup
Agiloft
7.5
Inbenta
9.1
Ease of Admin
Agiloft
8.5
Inbenta
8.3
Quality of Support
Agiloft
8.6
Inbenta
9.4
Ease of Doing Business With
Agiloft
9.4
Inbenta
9.8
Product Direction (% positive)
Agiloft
8.9
Inbenta
9.0

Features

Ticket and Case Management
Ticket creation user experience
Agiloft
8.8
Inbenta
Not enough data available
Ticket response user experience
Agiloft
8.7
Inbenta
Not enough data available
Workflow
Agiloft
9.2
Inbenta
Not enough data available
Response Automation
Agiloft
9.3
Inbenta
Not enough data available
SLA Management
Agiloft
8.0
Inbenta
Not enough data available
Attachments/Screencasts
Agiloft
8.4
Inbenta
Not enough data available
Ticket Collaboration
Agiloft
9.4
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Inbenta
Not enough data available
Searchable Articles
Agiloft
Not enough data available
Inbenta
Not enough data available
Community Forums
Agiloft
Not enough data available
Inbenta
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Inbenta
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Inbenta
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
Inbenta
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
Inbenta
Not enough data available
Live Chat
Agiloft
Not enough data available
Inbenta
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
Inbenta
Not enough data available
Email to Case
Agiloft
8.8
Inbenta
Not enough data available
Chat/Live Support
Agiloft
7.9
Inbenta
Not enough data available
Social Integration
Agiloft
6.3
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Inbenta
Not enough data available
Customer and Contacts Database
Agiloft
8.6
Inbenta
Not enough data available
Products and Version Tracking
Agiloft
8.3
Inbenta
Not enough data available
Call Scripting
Agiloft
Not enough data available
Inbenta
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Inbenta
Not enough data available
Self Service/Community
Forums
Agiloft
6.4
Inbenta
Not enough data available
Knowledge Base
Agiloft
8.6
Inbenta
Not enough data available
Ideas/Feedback
Agiloft
7.3
Inbenta
Not enough data available
Q&A
Agiloft
7.5
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
Agiloft
6.0
Inbenta
Not enough data available
Reporting
Agiloft
7.8
Inbenta
Not enough data available
Dashboards
Agiloft
8.2
Inbenta
Not enough data available
Platform
Mobile User Support
Agiloft
7.0
Inbenta
Not enough data available
ITIL Compliance
Agiloft
8.9
Inbenta
Not enough data available
Customization
Agiloft
9.1
Inbenta
Not enough data available
User, Role, and Access Management
Agiloft
9.4
Inbenta
Not enough data available
Internationalization
Agiloft
8.5
Inbenta
Not enough data available
Performance & Reliability
Agiloft
8.8
Inbenta
Not enough data available
Integration APIs
Agiloft
8.8
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
25.0%
Agiloft
Small-Business
48.6%
Mid-Market
32.4%
Enterprise
18.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
30.0%
Internet
41.7%
 
Computer Software
17.5%
Information Technology and Services
33.3%
 
Telecommunications
5.0%
Computer Software
16.7%
 
Non-Profit Organization Management
5.0%
Government Administration
8.3%
 
Marketing and Advertising
5.0%
 
Other
37.5%
Other
0.0%
Agiloft
Information Technology and Services
30.0%
Computer Software
17.5%
Telecommunications
5.0%
Non-Profit Organization Management
5.0%
Marketing and Advertising
5.0%
Other
37.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Inbenta
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Screenshots

 
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