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Compare Agiloft, HubSpot Service Hub, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
Ease of Use
Ease of Use
8.2
8.9
8.6
Ease of Setup
Ease of Setup
7.5
7.9
8.2
Ease of Admin
Ease of Admin
8.4
8.1
8.3
Quality of Support
Quality of Support
8.7
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.6
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
Zendesk Support
8.7
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
Zendesk Support
8.6
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
Zendesk Support
8.2
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
Zendesk Support
8.3
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
Zendesk Support
8.3
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
Zendesk Support
8.4
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HubSpot Service Hub
8.7
Zendesk Support
8.5
Response Automation
Agiloft
9.3
HubSpot Service Hub
9.0
Zendesk Support
8.4
SLA Management
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Agiloft
8.5
HubSpot Service Hub
7.0
Zendesk Support
8.4
Ticket Collaboration
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HubSpot Service Hub
8.3
Zendesk Support
8.6
Searchable Articles
Agiloft
Not enough data available
HubSpot Service Hub
8.5
Zendesk Support
8.6
Community Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Live Chat
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Email to Case
Agiloft
8.8
HubSpot Service Hub
9.0
Zendesk Support
8.8
Chat/Live Support
Agiloft
7.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Social Integration
Agiloft
6.3
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Agiloft
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Call Scripting
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Agiloft
5.8
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Knowledge Base
Agiloft
8.6
HubSpot Service Hub
8.0
Zendesk Support
8.4
Ideas/Feedback
Agiloft
7.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Q&A
Agiloft
7.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Reporting
Agiloft
7.7
HubSpot Service Hub
8.7
Zendesk Support
8.0
Dashboards
Agiloft
8.1
HubSpot Service Hub
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Mobile User Support
Agiloft
7.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Customization
Agiloft
9.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Internationalization
Agiloft
8.5
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Integration APIs
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
16.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Computer Software
17.8%
 
Computer Software
16.3%
Telecommunications
8.0%
Information Technology and Services
15.2%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Internet
10.0%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Retail
3.4%
 
Other
34.9%
Other
44.0%
Other
48.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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