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Compare Agiloft, HubSpot Service Hub, and TeamSupport

Pricing

 
Service Hub Professional
$400
/month
Support Desk
$50
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Enterprise
$65
/ agent / month billed annually
 
Service Hub Free
$0
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Enterprise
$1,200
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
Ease of Use
Ease of Use
8.2
8.9
8.6
Ease of Setup
Ease of Setup
7.5
7.9
8.3
Ease of Admin
Ease of Admin
8.4
8.1
8.7
Quality of Support
Quality of Support
8.7
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.0
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
TeamSupport
8.6
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
TeamSupport
8.3
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
TeamSupport
8.7
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HubSpot Service Hub
8.7
TeamSupport
8.4
Response Automation
Agiloft
9.3
HubSpot Service Hub
9.0
TeamSupport
8.5
SLA Management
Agiloft
8.0
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Agiloft
8.5
HubSpot Service Hub
7.0
TeamSupport
8.6
Ticket Collaboration
Agiloft
9.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Ticket creation user experience
Agiloft
8.9
HubSpot Service Hub
Not enough data available
TeamSupport
8.9
Ticket response user experience
Agiloft
8.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HubSpot Service Hub
8.3
TeamSupport
8.3
Searchable Articles
Agiloft
Not enough data available
HubSpot Service Hub
8.5
TeamSupport
8.3
Community Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Forum to Reponse
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Live Chat
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Agiloft
8.9
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Email to Case
Agiloft
8.8
HubSpot Service Hub
9.0
TeamSupport
8.9
Chat/Live Support
Agiloft
7.9
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Social Integration
Agiloft
6.3
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
Agiloft
8.6
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Agiloft
8.0
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Call Scripting
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
HubSpot Service Hub
Not enough data available
TeamSupport
8.3
Knowledge Base
Agiloft
8.6
HubSpot Service Hub
8.0
TeamSupport
8.4
Ideas/Feedback
Agiloft
7.2
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Q&A
Agiloft
7.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Reporting
Agiloft
7.7
HubSpot Service Hub
8.7
TeamSupport
8.3
Dashboards
Agiloft
8.1
HubSpot Service Hub
9.0
TeamSupport
8.6
Platform
ITIL Compliance
Agiloft
8.9
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Agiloft
7.0
HubSpot Service Hub
Not enough data available
TeamSupport
7.4
Customization
Agiloft
9.1
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
User, Role, and Access Management
Agiloft
9.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Internationalization
Agiloft
8.5
HubSpot Service Hub
Not enough data available
TeamSupport
7.9
Performance & Reliability
Agiloft
8.8
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Integration APIs
Agiloft
8.8
HubSpot Service Hub
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
11.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Computer Software
26.6%
 
Computer Software
16.3%
Telecommunications
8.0%
Information Technology and Services
21.0%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Internet
5.6%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Hospitality
3.7%
 
Other
34.9%
Other
44.0%
Other
38.6%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
HubSpot Service Hub
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Agiloft
No downloads provided
HubSpot Service Hub
No downloads provided
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