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Compare Agiloft, HubSpot Service Hub, and ServiceNow

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.4
Ease of Use
Ease of Use
8.2
8.9
7.4
Ease of Setup
Ease of Setup
7.5
7.9
7.2
Ease of Admin
Ease of Admin
8.4
8.1
7.8
Quality of Support
Quality of Support
8.7
8.6
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.8
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
ServiceNow
8.4
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
ServiceNow
7.8
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
78.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Telecommunications
8.0%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Financial Services
6.1%
 
Other
34.9%
Other
44.0%
Other
44.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

it's easy to use- much easier than our previous agency management system

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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