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Compare Agiloft, HubSpot Service Hub, and Samanage

Pricing

 
Service Hub Free
$0
TEAM
$29
per month
 
Service Hub Enterprise
$1,200
/month
BUSINESS
$59
per month
 
Service Hub Professional
$400
/month
PROFESSIONAL
$79
per month
 
Service Hub Starter
$50
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
Ease of Use
Ease of Use
8.2
8.9
9.0
Ease of Setup
Ease of Setup
7.5
7.9
8.7
Ease of Admin
Ease of Admin
8.4
8.1
8.9
Quality of Support
Quality of Support
8.7
8.6
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.2
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
Samanage
8.6
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
Samanage
9.0
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
Samanage
8.7
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
Samanage
8.9
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
Samanage
9.0
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
Samanage
9.1
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
70.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
23.6%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Information Technology and Services
12.1%
 
Computer Software
16.3%
Telecommunications
8.0%
Hospital & Health Care
10.6%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Education Management
5.2%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Financial Services
4.7%
 
Other
34.9%
Other
44.0%
Other
61.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
HubSpot Service Hub
No downloads provided
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