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Compare Agiloft, HubSpot Service Hub, and Issuetrak

Pricing

 
Service Hub Free
$0
Productivity
$19 (cloud)
mo/user/annual contract
 
Service Hub Enterprise
$1,200
/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Service Hub Professional
$400
/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Service Hub Starter
$50
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.0
Ease of Use
Ease of Use
8.2
8.9
8.2
Ease of Setup
Ease of Setup
7.5
7.9
8.0
Ease of Admin
Ease of Admin
8.4
8.1
8.3
Quality of Support
Quality of Support
8.7
8.6
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.8
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
Issuetrak
8.0
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
Issuetrak
8.3
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0
Issuetrak
7.8

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HubSpot Service Hub
8.7
Issuetrak
7.9
Response Automation
Agiloft
9.3
HubSpot Service Hub
9.0
Issuetrak
8.2
SLA Management
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Issuetrak
7.4
Attachments/Screencasts
Agiloft
8.5
HubSpot Service Hub
7.0
Issuetrak
8.1
Ticket Collaboration
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Issuetrak
8.1
Ticket creation user experience
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Issuetrak
8.4
Ticket response user experience
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Issuetrak
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HubSpot Service Hub
8.3
Issuetrak
Not enough data available
Searchable Articles
Agiloft
Not enough data available
HubSpot Service Hub
8.5
Issuetrak
Not enough data available
Community Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Live Chat
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Issuetrak
8.2
Email to Case
Agiloft
8.8
HubSpot Service Hub
9.0
Issuetrak
8.4
Chat/Live Support
Agiloft
7.9
HubSpot Service Hub
Not enough data available
Issuetrak
7.3
Social Integration
Agiloft
6.3
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
Agiloft
8.6
HubSpot Service Hub
Not enough data available
Issuetrak
7.8
Products and Version Tracking
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Issuetrak
7.9
Call Scripting
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
HubSpot Service Hub
Not enough data available
Issuetrak
8.3
Knowledge Base
Agiloft
8.6
HubSpot Service Hub
8.0
Issuetrak
7.5
Ideas/Feedback
Agiloft
7.2
HubSpot Service Hub
Not enough data available
Issuetrak
7.8
Q&A
Agiloft
7.4
HubSpot Service Hub
Not enough data available
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Reporting
Agiloft
7.7
HubSpot Service Hub
8.7
Issuetrak
6.8
Dashboards
Agiloft
8.1
HubSpot Service Hub
9.0
Issuetrak
7.9
Platform
ITIL Compliance
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Issuetrak
6.9
Mobile User Support
Agiloft
7.0
HubSpot Service Hub
Not enough data available
Issuetrak
5.7
Customization
Agiloft
9.1
HubSpot Service Hub
Not enough data available
Issuetrak
7.7
User, Role, and Access Management
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Issuetrak
8.3
Internationalization
Agiloft
8.5
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Performance & Reliability
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Issuetrak
9.2
Integration APIs
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Telecommunications
8.0%
Telecommunications
9.2%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Education Management
6.2%
 
Other
34.9%
Other
44.0%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Screenshots

 
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