Compare Agiloft vs HubSpot Service Hub

See this
comparison of Agiloft vs. HubSpot Service Hub
based on data from user reviews. Agiloft rates 4.5/5 stars with 39 reviews. HubSpot Service Hub rates 4.4/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
Ease of Use
Ease of Use
8.2
9.0
Ease of Setup
Ease of Setup
7.5
8.3
Ease of Admin
Ease of Admin
8.4
8.3
Quality of Support
Quality of Support
8.7
8.7
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
9.0
Ease of Use
Agiloft
8.2
HubSpot Service Hub
9.0
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
8.3
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.3
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.7
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Ticket creation user experience
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Ticket response user experience
Agiloft
8.7
HubSpot Service Hub
8.8
Workflow
Agiloft
9.2
HubSpot Service Hub
8.5
Response Automation
Agiloft
9.3
HubSpot Service Hub
8.0
SLA Management
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
Agiloft
8.4
HubSpot Service Hub
7.4
Ticket Collaboration
Agiloft
9.4
HubSpot Service Hub
7.3
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HubSpot Service Hub
8.5
Searchable Articles
Agiloft
Not enough data available
HubSpot Service Hub
8.5
Community Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
HubSpot Service Hub
8.7
Live Chat
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Email to Case
Agiloft
8.8
HubSpot Service Hub
8.9
Chat/Live Support
Agiloft
7.9
HubSpot Service Hub
Not enough data available
Social Integration
Agiloft
6.3
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
Agiloft
8.6
HubSpot Service Hub
Not enough data available
Products and Version Tracking
Agiloft
8.3
HubSpot Service Hub
Not enough data available
Call Scripting
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
Agiloft
6.4
HubSpot Service Hub
Not enough data available
Knowledge Base
Agiloft
8.6
HubSpot Service Hub
7.6
Ideas/Feedback
Agiloft
7.3
HubSpot Service Hub
Not enough data available
Q&A
Agiloft
7.5
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
Agiloft
6.0
HubSpot Service Hub
Not enough data available
Reporting
Agiloft
7.8
HubSpot Service Hub
9.0
Dashboards
Agiloft
8.2
HubSpot Service Hub
8.7
Platform
Mobile User Support
Agiloft
7.0
HubSpot Service Hub
7.3
ITIL Compliance
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Customization
Agiloft
9.1
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Internationalization
Agiloft
8.5
HubSpot Service Hub
Not enough data available
Performance & Reliability
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Integration APIs
Agiloft
8.8
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
63.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
3.3%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%

Reviewers' Industry

 
Information Technology and Services
30.8%
Marketing and Advertising
16.7%
 
Computer Software
17.9%
Telecommunications
6.7%
 
Telecommunications
5.1%
Education Management
6.7%
 
Non-Profit Organization Management
5.1%
Consumer Services
6.7%
 
Marketing and Advertising
5.1%
Computer Software
6.7%
 
Other
35.9%
Other
56.7%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

You can reach more customers and the amazing support from HubSpot

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

You can reach more customers and the amazing support from HubSpot

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
HubSpot Service Hub
No downloads provided
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