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Compare Agiloft, Help Scout, and Zendesk Support

Pricing

 
Basic
$8
user/month
Essential
$5
/month
 
Standard
$15
user/month
Team
$19
/month
 
Plus
$27
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.7
Ease of Use
Ease of Use
8.2
9.2
8.6
Ease of Setup
Ease of Setup
7.5
8.8
8.2
Ease of Admin
Ease of Admin
8.4
8.8
8.3
Quality of Support
Quality of Support
8.7
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
7.6
Meets Requirements
Agiloft
9.0
Help Scout
8.5
Zendesk Support
8.7
Ease of Use
Agiloft
8.2
Help Scout
9.2
Zendesk Support
8.6
Ease of Setup
Agiloft
7.5
Help Scout
8.8
Zendesk Support
8.2
Ease of Admin
Agiloft
8.4
Help Scout
8.8
Zendesk Support
8.3
Quality of Support
Agiloft
8.7
Help Scout
8.8
Zendesk Support
8.3
Ease of Doing Business With
Agiloft
9.4
Help Scout
8.9
Zendesk Support
8.4
Product Direction (% positive)
Agiloft
8.9
Help Scout
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Help Scout
8.3
Zendesk Support
8.5
Response Automation
Agiloft
9.3
Help Scout
8.4
Zendesk Support
8.4
SLA Management
Agiloft
8.0
Help Scout
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Agiloft
8.5
Help Scout
8.5
Zendesk Support
8.4
Ticket Collaboration
Agiloft
9.4
Help Scout
8.8
Zendesk Support
8.6
Ticket creation user experience
Agiloft
8.9
Help Scout
9.1
Zendesk Support
8.9
Ticket response user experience
Agiloft
8.7
Help Scout
9.3
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Help Scout
8.7
Zendesk Support
8.6
Searchable Articles
Agiloft
Not enough data available
Help Scout
7.9
Zendesk Support
8.6
Community Forums
Agiloft
Not enough data available
Help Scout
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Agiloft
Not enough data available
Help Scout
8.0
Zendesk Support
8.2
Interaction
Web Portals
Agiloft
Not enough data available
Help Scout
8.8
Zendesk Support
8.6
Forum to Reponse
Agiloft
Not enough data available
Help Scout
8.1
Zendesk Support
8.5
Tickets and Tagging
Agiloft
Not enough data available
Help Scout
8.7
Zendesk Support
8.9
Live Chat
Agiloft
Not enough data available
Help Scout
6.5
Zendesk Support
8.6
Communication Channels
Customer Portal
Agiloft
8.9
Help Scout
9.0
Zendesk Support
8.5
Email to Case
Agiloft
8.8
Help Scout
9.2
Zendesk Support
8.8
Chat/Live Support
Agiloft
7.9
Help Scout
6.9
Zendesk Support
8.4
Social Integration
Agiloft
6.3
Help Scout
8.0
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Help Scout
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Agiloft
8.6
Help Scout
7.7
Zendesk Support
8.2
Products and Version Tracking
Agiloft
8.0
Help Scout
Not enough data available
Zendesk Support
8.2
Call Scripting
Agiloft
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.9
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Agiloft
5.8
Help Scout
Not enough data available
Zendesk Support
8.0
Knowledge Base
Agiloft
8.6
Help Scout
8.4
Zendesk Support
8.4
Ideas/Feedback
Agiloft
7.2
Help Scout
9.2
Zendesk Support
8.1
Q&A
Agiloft
7.4
Help Scout
9.7
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Help Scout
Not enough data available
Zendesk Support
8.0
Reporting
Agiloft
7.7
Help Scout
8.1
Zendesk Support
8.0
Dashboards
Agiloft
8.1
Help Scout
8.3
Zendesk Support
8.1
Platform
ITIL Compliance
Agiloft
8.9
Help Scout
Not enough data available
Zendesk Support
8.2
Mobile User Support
Agiloft
7.0
Help Scout
Not enough data available
Zendesk Support
8.1
Customization
Agiloft
9.1
Help Scout
7.6
Zendesk Support
8.0
User, Role, and Access Management
Agiloft
9.4
Help Scout
8.5
Zendesk Support
8.3
Internationalization
Agiloft
8.5
Help Scout
8.2
Zendesk Support
8.2
Performance & Reliability
Agiloft
8.8
Help Scout
9.4
Zendesk Support
8.5
Integration APIs
Agiloft
8.8
Help Scout
8.4
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
55.9%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
39.2%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
4.9%
16.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.0%
Computer Software
17.8%
 
Computer Software
16.3%
Internet
17.5%
Information Technology and Services
15.3%
 
Telecommunications
4.7%
Information Technology and Services
7.7%
Internet
10.0%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.0%
Marketing and Advertising
4.7%
 
Non-Profit Organization Management
4.7%
Hospital & Health Care
4.9%
Retail
3.4%
 
Other
34.9%
Other
41.0%
Other
48.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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