Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, Help Scout, and ServiceNow

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.4
Ease of Use
Ease of Use
8.2
9.2
7.4
Ease of Setup
Ease of Setup
7.5
8.8
7.2
Ease of Admin
Ease of Admin
8.4
8.8
7.8
Quality of Support
Quality of Support
8.7
8.8
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
7.8
Meets Requirements
Agiloft
9.0
Help Scout
8.5
ServiceNow
8.4
Ease of Use
Agiloft
8.2
Help Scout
9.2
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
Help Scout
8.8
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
Help Scout
8.8
ServiceNow
7.8
Quality of Support
Agiloft
8.7
Help Scout
8.8
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
Help Scout
8.9
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
Help Scout
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
55.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
39.2%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
4.9%
78.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.0%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Internet
17.5%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Information Technology and Services
7.7%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.0%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Hospital & Health Care
4.9%
Financial Services
6.1%
 
Other
34.9%
Other
41.0%
Other
44.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User

Integration is very minimal, especially compared to Zendesk

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
Ask Agiloft a QuestionContact AgiloftAsk Help Scout a QuestionContact Help ScoutRequest More InformationRequest More Information