Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, Help Scout, and Freshdesk

Pricing

 
Plus
$27
user/month
Sprout
Free
for UNLIMITED agents
 
Basic
$8
user/month
Blossom
$19
/ agent / month billed annually
 
Standard
$15
user/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
8.5
Ease of Use
Ease of Use
8.2
9.2
8.8
Ease of Setup
Ease of Setup
7.5
8.8
8.6
Ease of Admin
Ease of Admin
8.4
8.8
8.7
Quality of Support
Quality of Support
8.7
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
8.6
Meets Requirements
Agiloft
9.0
Help Scout
8.5
Freshdesk
8.5
Ease of Use
Agiloft
8.2
Help Scout
9.2
Freshdesk
8.8
Ease of Setup
Agiloft
7.5
Help Scout
8.8
Freshdesk
8.6
Ease of Admin
Agiloft
8.4
Help Scout
8.8
Freshdesk
8.7
Quality of Support
Agiloft
8.7
Help Scout
8.8
Freshdesk
8.9
Ease of Doing Business With
Agiloft
9.4
Help Scout
8.9
Freshdesk
8.8
Product Direction (% positive)
Agiloft
8.9
Help Scout
7.8
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Help Scout
8.3
Freshdesk
8.4
Response Automation
Agiloft
9.3
Help Scout
8.4
Freshdesk
8.5
SLA Management
Agiloft
8.0
Help Scout
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Agiloft
8.5
Help Scout
8.5
Freshdesk
8.4
Ticket Collaboration
Agiloft
9.4
Help Scout
8.8
Freshdesk
8.6
Ticket creation user experience
Agiloft
8.9
Help Scout
9.1
Freshdesk
8.9
Ticket response user experience
Agiloft
8.7
Help Scout
9.3
Freshdesk
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Help Scout
8.7
Freshdesk
8.8
Searchable Articles
Agiloft
Not enough data available
Help Scout
7.9
Freshdesk
8.6
Community Forums
Agiloft
Not enough data available
Help Scout
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Agiloft
Not enough data available
Help Scout
8.0
Freshdesk
8.5
Interaction
Web Portals
Agiloft
Not enough data available
Help Scout
8.8
Freshdesk
7.2
Forum to Reponse
Agiloft
Not enough data available
Help Scout
8.1
Freshdesk
8.5
Tickets and Tagging
Agiloft
Not enough data available
Help Scout
8.7
Freshdesk
8.8
Live Chat
Agiloft
Not enough data available
Help Scout
6.5
Freshdesk
8.8
Communication Channels
Customer Portal
Agiloft
8.9
Help Scout
9.0
Freshdesk
8.6
Email to Case
Agiloft
8.8
Help Scout
9.2
Freshdesk
9.0
Chat/Live Support
Agiloft
7.9
Help Scout
6.9
Freshdesk
8.5
Social Integration
Agiloft
6.3
Help Scout
8.0
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Help Scout
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Agiloft
8.6
Help Scout
7.7
Freshdesk
8.0
Products and Version Tracking
Agiloft
8.0
Help Scout
Not enough data available
Freshdesk
8.2
Call Scripting
Agiloft
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Agiloft
5.8
Help Scout
Not enough data available
Freshdesk
8.3
Knowledge Base
Agiloft
8.6
Help Scout
8.4
Freshdesk
8.5
Ideas/Feedback
Agiloft
7.2
Help Scout
9.2
Freshdesk
8.4
Q&A
Agiloft
7.4
Help Scout
9.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.2
Reporting
Agiloft
7.7
Help Scout
8.1
Freshdesk
7.8
Dashboards
Agiloft
8.1
Help Scout
8.3
Freshdesk
8.2
Platform
ITIL Compliance
Agiloft
8.9
Help Scout
Not enough data available
Freshdesk
8.3
Mobile User Support
Agiloft
7.0
Help Scout
Not enough data available
Freshdesk
8.1
Customization
Agiloft
9.1
Help Scout
7.6
Freshdesk
8.0
User, Role, and Access Management
Agiloft
9.4
Help Scout
8.5
Freshdesk
8.5
Internationalization
Agiloft
8.5
Help Scout
8.2
Freshdesk
8.1
Performance & Reliability
Agiloft
8.8
Help Scout
9.4
Freshdesk
8.8
Integration APIs
Agiloft
8.8
Help Scout
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
55.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
39.2%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
4.9%
10.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.0%
Information Technology and Services
20.4%
 
Computer Software
16.3%
Internet
17.5%
Computer Software
14.0%
 
Telecommunications
4.7%
Information Technology and Services
7.7%
Internet
5.9%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.0%
Education Management
3.7%
 
Non-Profit Organization Management
4.7%
Hospital & Health Care
4.9%
E-Learning
3.4%
 
Other
34.9%
Other
41.0%
Other
52.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
Agiloft
No videos provided
Help Scout
No videos provided
Freshdesk

Downloads

Agiloft
No downloads provided
Help Scout
No downloads provided
Ask Agiloft a QuestionContact AgiloftAsk Help Scout a QuestionContact Help ScoutAsk Freshdesk a QuestionContact Freshdesk