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Compare Agiloft, HappyFox, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.6
Ease of Use
Ease of Use
8.2
9.3
8.6
Ease of Setup
Ease of Setup
7.5
8.9
8.3
Ease of Admin
Ease of Admin
8.4
9.1
8.7
Quality of Support
Quality of Support
8.7
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
9.0
Meets Requirements
Agiloft
9.0
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Agiloft
8.2
HappyFox
9.3
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Agiloft
8.4
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Agiloft
8.7
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
HappyFox
9.2
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HappyFox
8.7
TeamSupport
8.4
Response Automation
Agiloft
9.3
HappyFox
8.9
TeamSupport
8.5
SLA Management
Agiloft
8.0
HappyFox
8.6
TeamSupport
8.4
Attachments/Screencasts
Agiloft
8.5
HappyFox
8.4
TeamSupport
8.6
Ticket Collaboration
Agiloft
9.4
HappyFox
8.9
TeamSupport
8.8
Ticket creation user experience
Agiloft
8.9
HappyFox
9.2
TeamSupport
8.9
Ticket response user experience
Agiloft
8.7
HappyFox
9.0
TeamSupport
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HappyFox
8.5
TeamSupport
8.4
Searchable Articles
Agiloft
Not enough data available
HappyFox
8.8
TeamSupport
8.3
Community Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Agiloft
Not enough data available
HappyFox
7.4
TeamSupport
8.7
Forum to Reponse
Agiloft
Not enough data available
HappyFox
8.1
TeamSupport
8.4
Tickets and Tagging
Agiloft
Not enough data available
HappyFox
9.3
TeamSupport
8.9
Live Chat
Agiloft
Not enough data available
HappyFox
8.1
TeamSupport
8.4
Communication Channels
Customer Portal
Agiloft
8.9
HappyFox
9.0
TeamSupport
8.4
Email to Case
Agiloft
8.8
HappyFox
9.1
TeamSupport
8.9
Chat/Live Support
Agiloft
7.9
HappyFox
8.8
TeamSupport
8.4
Social Integration
Agiloft
6.3
HappyFox
8.4
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HappyFox
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
Agiloft
8.6
HappyFox
8.3
TeamSupport
8.6
Products and Version Tracking
Agiloft
8.0
HappyFox
8.6
TeamSupport
8.6
Call Scripting
Agiloft
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
HappyFox
8.0
TeamSupport
8.3
Knowledge Base
Agiloft
8.6
HappyFox
8.4
TeamSupport
8.4
Ideas/Feedback
Agiloft
7.2
HappyFox
8.6
TeamSupport
8.4
Q&A
Agiloft
7.4
HappyFox
8.7
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Reporting
Agiloft
7.7
HappyFox
8.3
TeamSupport
8.3
Dashboards
Agiloft
8.1
HappyFox
8.6
TeamSupport
8.6
Platform
ITIL Compliance
Agiloft
8.9
HappyFox
9.1
TeamSupport
Not enough data available
Mobile User Support
Agiloft
7.0
HappyFox
7.3
TeamSupport
7.4
Customization
Agiloft
9.1
HappyFox
8.3
TeamSupport
8.5
User, Role, and Access Management
Agiloft
9.4
HappyFox
8.7
TeamSupport
8.7
Internationalization
Agiloft
8.5
HappyFox
9.1
TeamSupport
7.9
Performance & Reliability
Agiloft
8.8
HappyFox
9.2
TeamSupport
8.7
Integration APIs
Agiloft
8.8
HappyFox
8.9
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
45.9%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
38.8%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.3%
12.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
14.0%
Computer Software
26.6%
 
Computer Software
16.3%
Computer Software
12.1%
Information Technology and Services
21.0%
 
Telecommunications
4.7%
Higher Education
6.4%
Internet
5.6%
 
Renewables & Environment
4.7%
Real Estate
3.8%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Education Management
3.8%
Hospitality
3.7%
 
Other
34.9%
Other
59.9%
Other
38.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Agiloft
No downloads provided
HappyFox
No downloads provided
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