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Compare Agiloft, HappyFox, and Kayako

Pricing

 
Mighty
$29
per staff / month
Inbox
$15
/agent/month
 
Enterprise
$69
per staff / month
Growth
$30
/agent/month
 
Fantastic
$49
per staff / month
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.1
Ease of Use
Ease of Use
8.2
9.3
8.4
Ease of Setup
Ease of Setup
7.5
8.9
8.0
Ease of Admin
Ease of Admin
8.4
9.1
8.1
Quality of Support
Quality of Support
8.7
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
9.3
7.1
Meets Requirements
Agiloft
9.0
HappyFox
8.9
Kayako
8.1
Ease of Use
Agiloft
8.2
HappyFox
9.3
Kayako
8.4
Ease of Setup
Agiloft
7.5
HappyFox
8.9
Kayako
8.0
Ease of Admin
Agiloft
8.4
HappyFox
9.1
Kayako
8.1
Quality of Support
Agiloft
8.7
HappyFox
9.2
Kayako
8.2
Ease of Doing Business With
Agiloft
9.4
HappyFox
9.3
Kayako
8.4
Product Direction (% positive)
Agiloft
8.9
HappyFox
9.3
Kayako
7.1

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HappyFox
8.8
Kayako
8.1
Response Automation
Agiloft
9.3
HappyFox
8.9
Kayako
8.4
SLA Management
Agiloft
8.0
HappyFox
8.6
Kayako
8.0
Attachments/Screencasts
Agiloft
8.5
HappyFox
8.4
Kayako
7.5
Ticket Collaboration
Agiloft
9.4
HappyFox
8.9
Kayako
8.5
Ticket creation user experience
Agiloft
8.9
HappyFox
9.2
Kayako
8.8
Ticket response user experience
Agiloft
8.7
HappyFox
9.1
Kayako
8.4
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HappyFox
8.5
Kayako
9.0
Searchable Articles
Agiloft
Not enough data available
HappyFox
8.8
Kayako
9.2
Community Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Kayako
8.7
Interactive FAQs & Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Kayako
8.6
Interaction
Web Portals
Agiloft
Not enough data available
HappyFox
7.2
Kayako
9.1
Forum to Reponse
Agiloft
Not enough data available
HappyFox
8.1
Kayako
8.2
Tickets and Tagging
Agiloft
Not enough data available
HappyFox
9.3
Kayako
9.3
Live Chat
Agiloft
Not enough data available
HappyFox
8.1
Kayako
8.9
Communication Channels
Customer Portal
Agiloft
8.9
HappyFox
8.9
Kayako
8.4
Email to Case
Agiloft
8.8
HappyFox
9.1
Kayako
8.7
Chat/Live Support
Agiloft
7.9
HappyFox
8.8
Kayako
8.2
Social Integration
Agiloft
6.3
HappyFox
8.4
Kayako
7.0
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HappyFox
Not enough data available
Kayako
7.0
Customer and Contacts Database
Agiloft
8.6
HappyFox
8.1
Kayako
7.6
Products and Version Tracking
Agiloft
8.0
HappyFox
8.3
Kayako
6.9
Call Scripting
Agiloft
Not enough data available
HappyFox
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HappyFox
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Agiloft
5.8
HappyFox
8.0
Kayako
7.7
Knowledge Base
Agiloft
8.6
HappyFox
8.4
Kayako
7.9
Ideas/Feedback
Agiloft
7.2
HappyFox
8.5
Kayako
7.2
Q&A
Agiloft
7.4
HappyFox
8.6
Kayako
7.8
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HappyFox
Not enough data available
Kayako
6.7
Reporting
Agiloft
7.7
HappyFox
8.3
Kayako
7.2
Dashboards
Agiloft
8.1
HappyFox
8.5
Kayako
7.7
Platform
ITIL Compliance
Agiloft
8.9
HappyFox
9.1
Kayako
7.7
Mobile User Support
Agiloft
7.0
HappyFox
7.3
Kayako
7.7
Customization
Agiloft
9.1
HappyFox
8.3
Kayako
7.8
User, Role, and Access Management
Agiloft
9.4
HappyFox
8.7
Kayako
8.2
Internationalization
Agiloft
8.5
HappyFox
9.1
Kayako
8.0
Performance & Reliability
Agiloft
8.8
HappyFox
9.2
Kayako
8.6
Integration APIs
Agiloft
8.8
HappyFox
8.9
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
46.4%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
38.1%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.5%
7.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
14.1%
Information Technology and Services
23.8%
 
Computer Software
16.3%
Computer Software
12.2%
Computer Software
17.6%
 
Telecommunications
4.7%
Higher Education
6.4%
Telecommunications
7.1%
 
Renewables & Environment
4.7%
Real Estate
3.8%
Internet
5.2%
 
Non-Profit Organization Management
4.7%
Education Management
3.8%
Marketing and Advertising
3.8%
 
Other
34.9%
Other
59.6%
Other
42.4%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Agiloft
No videos provided
HappyFox
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
HappyFox
No downloads provided
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