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Compare Agiloft, HappyFox, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.5
Ease of Use
Ease of Use
8.2
9.3
8.8
Ease of Setup
Ease of Setup
7.5
8.9
8.6
Ease of Admin
Ease of Admin
8.4
9.1
8.7
Quality of Support
Quality of Support
8.7
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
8.6
Meets Requirements
Agiloft
9.0
HappyFox
8.9
Freshdesk
8.5
Ease of Use
Agiloft
8.2
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
Agiloft
7.5
HappyFox
8.9
Freshdesk
8.6
Ease of Admin
Agiloft
8.4
HappyFox
9.1
Freshdesk
8.7
Quality of Support
Agiloft
8.7
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
Agiloft
9.4
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
Agiloft
8.9
HappyFox
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HappyFox
8.7
Freshdesk
8.4
Response Automation
Agiloft
9.3
HappyFox
8.9
Freshdesk
8.5
SLA Management
Agiloft
8.0
HappyFox
8.6
Freshdesk
8.2
Attachments/Screencasts
Agiloft
8.5
HappyFox
8.4
Freshdesk
8.4
Ticket Collaboration
Agiloft
9.4
HappyFox
8.9
Freshdesk
8.6
Ticket creation user experience
Agiloft
8.9
HappyFox
9.2
Freshdesk
8.9
Ticket response user experience
Agiloft
8.7
HappyFox
9.0
Freshdesk
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HappyFox
8.5
Freshdesk
8.8
Searchable Articles
Agiloft
Not enough data available
HappyFox
8.8
Freshdesk
8.6
Community Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Agiloft
Not enough data available
HappyFox
7.4
Freshdesk
7.2
Forum to Reponse
Agiloft
Not enough data available
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
Agiloft
Not enough data available
HappyFox
9.3
Freshdesk
8.8
Live Chat
Agiloft
Not enough data available
HappyFox
8.1
Freshdesk
8.8
Communication Channels
Customer Portal
Agiloft
8.9
HappyFox
9.0
Freshdesk
8.6
Email to Case
Agiloft
8.8
HappyFox
9.1
Freshdesk
9.0
Chat/Live Support
Agiloft
7.9
HappyFox
8.8
Freshdesk
8.5
Social Integration
Agiloft
6.3
HappyFox
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HappyFox
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Agiloft
8.6
HappyFox
8.3
Freshdesk
8.0
Products and Version Tracking
Agiloft
8.0
HappyFox
8.6
Freshdesk
8.2
Call Scripting
Agiloft
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Agiloft
5.8
HappyFox
8.0
Freshdesk
8.3
Knowledge Base
Agiloft
8.6
HappyFox
8.4
Freshdesk
8.5
Ideas/Feedback
Agiloft
7.2
HappyFox
8.6
Freshdesk
8.4
Q&A
Agiloft
7.4
HappyFox
8.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.2
Reporting
Agiloft
7.7
HappyFox
8.3
Freshdesk
7.8
Dashboards
Agiloft
8.1
HappyFox
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Agiloft
8.9
HappyFox
9.1
Freshdesk
8.3
Mobile User Support
Agiloft
7.0
HappyFox
7.3
Freshdesk
8.1
Customization
Agiloft
9.1
HappyFox
8.3
Freshdesk
8.0
User, Role, and Access Management
Agiloft
9.4
HappyFox
8.7
Freshdesk
8.5
Internationalization
Agiloft
8.5
HappyFox
9.1
Freshdesk
8.1
Performance & Reliability
Agiloft
8.8
HappyFox
9.2
Freshdesk
8.8
Integration APIs
Agiloft
8.8
HappyFox
8.9
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
45.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
38.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.3%
10.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
14.0%
Information Technology and Services
20.4%
 
Computer Software
16.3%
Computer Software
12.1%
Computer Software
14.0%
 
Telecommunications
4.7%
Higher Education
6.4%
Internet
5.9%
 
Renewables & Environment
4.7%
Real Estate
3.8%
Education Management
3.7%
 
Non-Profit Organization Management
4.7%
Education Management
3.8%
E-Learning
3.4%
 
Other
34.9%
Other
59.9%
Other
52.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Agiloft
No videos provided
HappyFox
No videos provided
Freshdesk

Downloads

Agiloft
No downloads provided
HappyFox
No downloads provided
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